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Model A1311 / Mid 2011 / 2.5 & 2.7 GHz Core i5 or 2.8 GHz Core i7 Processor

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Why does my Mac start up with a blank screen

I had my Mac switched off at the mains for about 10 days and when switched it on I get a blue blank screen with no icons or menu bar.

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Do you have a PC or a Mac? If a Mac please give us the last four figures of the serial number located on the bottom of the stand.

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Thanks for the response. The last 4 digits of the serial number are DHJN.

The full serial number for your info is: C02FJ2GEDHJN.

Your help is appreciated

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You machine is not listed as being on the recall list but I would check with Apple anyway.

http://9to5mac.com/2013/08/16/apple-open...

https://support.apple.com/en-us/HT203787

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