Released May of 2014. The Motorola Moto E is also known as the Motorola XT1022.

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Why can't I turn my phone on?

When I hold the power button to turn on my Moto E it will not turn on. The screen remains black. What do I need to do in order to fix this?

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1 Answer

Chosen Solution

More than one issue can cause your phone to not turn on.

- Bad/damaged screen: Check the screen for any signs of damage i.e. cracks or gouges.

- Bad battery: After checking the screen, try plugging the phone into your supplied charger. (The one that came with the phone.)

- Bad/Damaged Logic Board: If the phone still will not turn on, it is possible the logic board is bad or has been damaged and must be replaced.

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