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Why is there a black box on my screen?

The volume control is showing on the left side of my laptop screen and I can't get it to go off. Nor can I adjust the volume control. I've tried rebooting but that didn't work. Any thoughts?

Thanks.

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I would go a head and perform a factory default recovery and see where it takes me. Try that and keep us updated!

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GSilvers will be eternally grateful.
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