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Repair and disassembly guides for food cooling appliances including refrigerators, freezers and fridge-freezers.

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Why won't water dispenser and interior lights work on GE Refrigerator?

I have a GE PROFILE SERIES ENERGY STAR 22.1 CU. FT. COUNTER-DEPTH FRENCH-DOOR ICE AND WATER REFRIGERATOR BY GE APPLIANCES. Our refrigerator will dispense ice, but not water. Also, the interior lights in the refrigerator and freezer won't turn on when the doors are opened. We unplugged the unit last night and plugged it back in and it "reset" the refrigerator. Everything was working again, but then this morning the water again would not work and the lights inside would not turn on. We don't want to have to "reset" the fridge every 12 hours, so trying to figure out what the problem is. Going to have to call GE service, but we've heard bad things about them. Help!

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Check your manual for "Sabbath Mode"

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Press and hold the light and lock buttons...i just figured it out if anyone ever has this problem with the 2 door bottom freezer model.

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My front panel was completely dead, as was all the lights inside the refrigerator and freezer. The unit was cooling properly.

Holding down the light and lock buttons on the front panel, reset the unit.

Thanks cmccall31!

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Glad to help Derek

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derek just want to say thank you worked for us also

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12 Answers

Chosen Solution

My first bet would be the door switch:

Door Switch

If the refrigerator water dispenser is not working, the door switch might be defective. When the freezer door is opened the freezer door switch does two things, it turns on the light in the freezer and turns off the ice and water dispenser. If the door switch fails the dispenser will not turn on. The switch can be checked for continuity with an Ohm meter. If it doesn’t have continuity it should be replaced.

There are other things but your combination indicates the switch.

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Thanks for the reply, we'll check that!

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Hey, LEK, did this end up working? I am having the exact same issue with my frig. water and inside lights dont work but the ice does work

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Hey LEK, just check back to see if you have fixed the issue. I don't think this is Sabbath mode, since ice dispenser still works. Just light and water.

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I am also having the same problem, no lights and no water. I've had to unplug the refrigerator then plug it in again a minute later. And it works for a couple of weeks I've had to do it 3 times in the last month or so.

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Maybe @ladytech can offer a more permanent solution.

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Most Helpful Answer

I had same problem after my power blinked for just a moment. I went to electrical box & the circuit breaker had not tripped but I flipped it off & back on & now everything is back on. Hope this helps someone else.

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This worked for me.

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Same thing just happened to ours. We didn't notice any power interruption but the light and water dispenser stopped working. Per your suggestion. I reset the circuit breaker that was not tripped and it came back on. Hopefully if was just a fluke.

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Thanks. That worked!!

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Was in Sabbath Mode.....Held the lights and and lock buttons for a few seconds and it came back on...Thanks !! GE chat was no help...had no clue and suggested a service call.....Likely saved me a hundred bucks.....

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Thanks for the tip. There was no problem with our breaker, but in checking, we found the fridge to be plugged into a GFI, and IT had tripped. I appreciate you nudging me in the right direction.

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Holding down the light and lock buttons on the front panel, reset the unit. Hold for about 10 seconds

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This worked! Thank you.!

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Wow it really did work. Thanks so much.

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Worked like a charm. Thanks for saving me the service call.

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My lights and control panel went out today for the first time. I tried unplugging and plugging the refrigerator back in but it didn’t work. I tried the trick listed in this article (hold the LOCK and LIGHTS buttons down together for several seconds) and it worked! Thank you so much for your help!

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Holding the lock and lights buttons worked! Thank you!

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Why do the water, ice cube and crushed ice stay on at the same time and blink

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Holding the lock and light button down together for a few seconds worked! Thanks all

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Oh my gosh I was having the same problem with lights and water dispenser, held lock and light and all came back on.... Thank you all so much, saved me $$$$$ hundreds.

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Thanks everyone for the info, worked like a charm!???

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If you have tried to reset the breaker and holding “light and lock” and you still have no water or display check the bottom left front of refrigerator. Remove the access grill located front bottom. You might have to have the doors open to be able to pull it out. You should see a water line and wires coming out of the bottom of the left door at the hinge.

—————UNPLUG THE REFRIGERATOR ——————BEFORE CONTINUING ————

The wires come out the bottom of doo to a connector under the fridge. Make sure no wires are broken and I the connection is tight and secure. That’s usully where I’ve found the problem. If wires are damaged you can splice together. There isn’t much extra wire, you can add more wire. You don’t need to use the connector. Make sure your connecting the correct wires together. Secure your repairs. Your done and plug the unit in. Everything should be working properly.

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My wife and I found that the left switch would not reliably recognize when the door was closed. At first, it seemed just needed more of a push but that didn’t do it. It needs to be pushed to one side. I am going to replace the switch. Now I need to find a place to find the part.

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We just had a repairman look at it. He put six layers of electrical tape over the little black block piece mounted on the door - the piece that presses the switch. Works perfectly now!

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My similar GE model Fresh Food Door Switch has the same problem with the switch. Tried your fix but it doesn't work (used cell phone for video and closed door = video showed light stayed on). Wiggled the switch and it went off but switch is unreliable. Orded the switch from GE ($5@, got 2 - they waived shipping cost on the phone). Will try replacing the switch myself which is straight forward. We'll see.

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Replaced the cheaply-made switch and it now works fine. I have a spare in case the other switch goes.

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on the back near the left bottom corner there r 2 plugs for the ice maker and water dispenser solenoids. make sure their plugged in. they could be bad too,pretty common

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My water DOES work, but Ice and lights are not working. It is cooling properly.

Any ideas? It was not sabbath mode. I have also flipped the circuit breaker a few times with no success.

Thank you!

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My response is not an answer. I tried what was recommended by cmccall31 and that fixed my digital display and my interior light issue on my Frigidaire Gallery refrigerator. I really thought I was going to have to purchase a new motherboard or something like that. Your advice solved my problem. I just wanted to say thanks. Arthur

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I had a LG and the lights inside the refrigerator not the freezer kept going out. Would sometimes recover after unplugging and plugging back in but not for long. Two repairmen just scratched their heads. One did suggest a new board but said LG part was no longer available. Found one on ebay for $90 and took a chance. Board solved the problem and is still working. Board is the one on the left side on the LG about half way up (looking from the rear) from the floor.

Hope this helps someone.

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I had the same issue as described. The GE refrigerator would not hold temperature and sometimes the lights in the refrigerator would turn off and it would stop dispensing water. The meat drawer lights would still work. Unplugging and plugging the refrigerator would work for a few hours or sometimes a day or two. Eventually we paid to have a GE repairman come out and he fixed the issue right away. Behind the vegetable/fruit drawer is a small computer looking fan that distributes air throughout the refrigerator. If this stops working it will cause all of the described symptoms. When he pulled the fan out, he said I had a first gen fan and they are currently on a 3rd gen fan. He also did software update. It’s been two weeks now and the refrigerator is working as expected. No more temperature swings or shutting off.

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Same happened to our GE Cafe French Doors Fridge Bottom freezer - i.e. all of a sudden the water dispenser stopped working, along with the interior lights. We tried the “sabbath mode” turn off suggestions posted in this thread to no avail. Unplugging & replugging the fridge didn’t help either.

After a few hours of reading online, we decided that our best bet was to change the mother board. My husband ordered the part online, changed it last night and voila! water and lights are working again.

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My GE Refrigerator Works On The Inside And The Bottom Freezer To Keep Everything Cold…. But Not The Lights On The Inside Nor The Lights On The Outside Where I Can Push For Ice Crush Or Water Non Of That Works…. I Need Help What To Do….

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Same issue here. The cooling is working in the fridge and freezer but the ext control panel is dead, no water or ice dispenser working and no interior lights when I open the doors. Any ideas/ suggestions?

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@Wesley Berg

What is the model number of the refrigerator?

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@jayeff - PYE22KYNBFS

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@Wesley Berg

Unfortunately I cannot find a free download for the service manual (GE mini manual 31-51962) or the service manual and wiring diagram (GE mini manual 31-1000465) which would help you to find out why there is no power for the areas of the refrigerator that you mentioned.

I did find this link which states that there should be one with the refrigerator.

There's also this link but to have to join to be able to download.

Sorry that I can't be of more help.

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LEK will be eternally grateful.
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