Samsung's second-generation smartwatch, released in April 2014 and powered by a Tizen-based OS.

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Can't use a strap anymore

My watch got broke in a corner were the pin strap goes, what can i do? Any ideas?

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It's a gear 2 neo

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i have a same problem. I got the watch last November 2015..First i return it where i bought the watch (bestbuy) and they said they cant repair or replace so i called the Samusung company if they can repair or replace my 1 month old watch so i send it to them and after 4days they called me and they can repair but i need to pay $160 to repair the watch but of course i did not pay for it coz i can buy a new watch!but i dont want to buy another watch that was expensive but a cheap materials

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Mine broke after 3 months. A definite flaw in quality. Now looking for small screws to fix myself.

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mine broke in about the same time. I should have done my research before buying this crap!!! I'm getting the word out on social media.. DONT BUY THIS PRODUCT!!!

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Mine broke after 8 months. What a frustration to see no replacement part!

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Mine broke after 2 months for what is certainly a bad part or a manufacturing flaw. I sent it to Samsung and they wouldnt fix it. I was given an option of paying 160$ for what actually costs 120-odd. I hate Samsung customer service

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mine broke after 1 year and I can't find a case to repair it.

Terry Stitch

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This is a defect in the watch. I have the same problem after 4 months of purchasing the watch.

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how and where do we get it fixed?

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I gave up repair bought gear live for $80. So much happier with this watch. It's android os and it does so much more and doesn't have the flaw in the strap.

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I have the same problem... i bought a new watch.

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Same problem here, where I can buy the piece of how can I repair it??

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Pablo hernandez will be eternally grateful.
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