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cascade concentrated soap pac

when running dishwasher the concentrated soap pac does not dissolve during the cycle

jenn air model JDB8700AWS

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Here's a response from Cascade:

Dee, Consumer Care

June 26, 2012

Thanks for your review and I'm sorry you were disappointed. Cascade ActionPacs should dissolve within the first minutes of the wash cycle. To make sure you get the best results, try the following:

  • Make sure dishes aren't blocking the sprayer arms of your dishwasher.
  • Turn your dishwasher on at night when no other water is being used. That way, you'll know it's getting enough water pressure.
  • Run the hot water at the kitchen sink for a few minutes before you start the dishwasher. You'll get the best results if the water is above 120 degrees F.
  • Try placing the ActionPacs in the cutlery basket or at the bottom of the dishwasher instead of the dispenser cup.

Hope this helps!

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First, make sure that you have run the hot water in your sink long enough to remove any cold water in the pipe between the water heater and the sink. That way you aren't starting out with a tub of cold water. Second, make sure that you turn on any extra heat for the wash and/or rinse cycles. The water heater is supposed to be set at 120 degrees, and the further it travels to get to the dishwasher, the cooler it gets. Turning on the heat boost raises the temp to 140 degrees+ in the dishwasher, which will dissolve the pacs and keep the machine a whole lot cleaner inside. I sincerely hope that someone didn't hook the dishwasher water supply up to the cold water line. And, yes, it has been done. If that's the case, it needs to be corrected pronto.

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