iPod Touch 4 Stuck On iTunes Logo, Charges Fine, iTunes Wont Recognize

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iPod Touch 4th Generation

Model No. A1367 / 8, 16, 32, or 64 GB capacity

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Evan Jennings @evanjennings

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Posted: Mar 19, 2015

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iPod Touch 4 Stuck On iTunes Logo, Charges Fine, iTunes Wont Recognize

So, here are the facts:

1. iPod is stuck on the "connect to iTunes" screen.

2. Charges fine, on the wall

3. Computer will not charge or recognize the device.

4. iPod will not restore or hard reset using the buttons.

5. Both the home button and power button are functional.

6. I've updated iTunes, restarted my computer, updated drivers, etc. Seems nothing will make iTunes recognize this device.

7. I don't believe it's a hardware issue, since it will charge fine on the wall.

Please help! I do a lot of repair, but this one has me stumped.

Answer this question I have this problem too

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1 Answer

BurnieG @burnieg Rep: 10.8k 15 29 14 · Answer 1 · 2015-03-19T23:31:19-07:00

You could try putting the device into “DFU mode”, which is a special mode that will indicate to iTunes that there is an iPod that needs to be restored. Here’s the procedure to manually put the iPod Touch into DFU mode:

Turn on your iPod

Hold the power (top of device) and home (button below screen) buttons down (the iPod will power off after 10 seconds, but keep holding those buttons down).

After the iPod powers off, release the power button (but keep holding the home button down).

After a couple more seconds, you should hear the sound that Windows has detected it. It is now safe to release the home button, and your iPod is in DFU mode.

Now iTunes will see it in DFU mode and should ask you to automatically restore its firmware.

iTunes has to download the new firmware. This may take a little while to complete.

This should clear up a software related issue. Hope this helps and let me know if it works for you.