The Kenmore Elite HE3 is a washing machine by Kenmore.

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Why won't the drum agitate or spin...sometimes. Many details provided.

This is for a Kenmore Elite HE3 Front Loading washer.

My washer does not rotate the drum either in wash or spin modes. Washer fills, and drains through the cycles fine; just no drum rotation at all.

I have seen no error codes during or after washer cycle.

I have run the Diagnostics and it goes through C:00 through C:08. But at C:04, C:07 and C:08, the drum does nothing (it is supposed to rotate) during those steps.

The washer cycles completely through the diagnostic procedure without a failure code, but the drum does not rotate/agitate/spin.

It fills with cold and hot water and drains when it is supposed to, but no drum action.

I also cleaned the filter trap for good measure. It had only a little debris; not clogged at all.

I checked the resistance of the motor across pins 1-2, 1-3 & 2-3 and results were 6.x ohms.

I disconnected and reconnected all connections to the motor and motor control units.

The motor control unit and motor have no visible signs of distress.

Drum turns freely by hand. Belt is fine. Door switch is fine. There is no transmission, only the motor.

When I start the washer, I can gently turn the drum flywheel after the door locks and it will start turning by itself and the washer cycle will finish the washing cycle complete.

Less often, when I start the washer, the drum will turn normally and and complete the washer cycle.

Any suggestions as to what my problem could be with the washer? I would like to rule out motor, the motor control board or other component before buying an expensive replacement part.

Thanks for the assistance!

Answered! View the answer I have this problem too

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Chosen Solution

I went ahead and listed things that may look good but may need continuity testing.

Motor Coupling

If the washer won't spin or agitate the motor coupling might have failed. The motor coupling connects the motor to the washer transmission. It is designed to fail if the washer is overloaded in order to protect both the motor and transmission.

Drive Belt

If the washer won't spin or agitate, check the drive belt. If the belt is broken or if it isn't tight on the pulleys the washer won't spin or agitate properly.

Lid Switch Assembly

If the washer won't spin the lid switch assembly might be defective. This is a very common problem. The lid switch assembly can fail either mechanically or electrically. Test any electrical switches with an Ohm meter for continuity. The switches should have continuity according to their design.

Drive Motor

If the washer won't spin or agitate the drive motor might be defective. This is not common. Check all of the other related parts to this symptom before replacing the motor. If the motor is visibly burned out or physically damaged, replace it.

Rotor Assembly

If the washer won't spin or agitate the rotor assembly might be bad or damaged. The rotor is essentially one half of a motor, it interacts with the tub by creating a strong electro-magnet. If the rotor fails or is damaged the washer might not spin or agitate. Check the rotor for damaged magnets or other defects.

Door Latch

If the washer won't spin or agitate the door latch should be checked. The door latch can fail either mechanically or electrically. Test any switches on the door lock with an Ohm meter. The switches should have continuity according to their design.

Door Lock Motor and Switch Assembly

If the washer won't spin or agitate the door lock assembly should be checked. The door lock can fail either mechanically or electrically. Test any switches on the door lock with an Ohm meter. The switches should have continuity according to their design.

Motor Control Board

If the washer won't spin or agitate the motor control board might be defective. The motor control board provides power to the motor as well as direction and force. If the motor control board is defective the washer may not work at all or function properly.

Transmission

If the washer won't spin or agitate the transmission might be worn out or defective. There are numerous more likely causes when a washer won't spin, which should be checked first.

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Comments:

Based upon what I originally reported to have checked, would you say the likely culprit is a defective Motor Control Board?

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