Model A1236 / 4 or 8 GB capacity

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iPod is not responding.

Our iPod froze up. The screen displays a picture, but you can't do anything. We can't even turn it off. We hooked it up to the computer for a diagnostic and it indicated the URL was not working.

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Hi, Here is a link to a web site with instructions on resetting you iPod. If that doesn't work arrow down to the appropriate repair manual. Good luck Ralph

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resetting the nano is quite easy

press and hold the menu and the select button (at the same time!) for around 6-10 seconds (until the iPod restarts)

sometimes the nano 3g's software can crash pretty badly and the nano needs to be restored - so, try to reset it and if it still won't work normal - restore it

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Judy will be eternally grateful.
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