Released in February 2012, by model number DSC-H55

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Newly purchased camera that won't turn on. why?

I just purchased the Cyber-shot DSC-H55. I have tried pressing the power button multiple times and it will not power on.I have even tried to hold down the power button for a few seconds to see if that will power on the camera. I am not sure if I was sold a broken camera or if I am doing something incorrectly.

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1 Answer

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Before assuming the camera is broken, lets make sure anything that will prevent the camera from powering on is working correctly. In most cases, a power issue with any device is usually a result of a dead battery. Not all cameras include the battery pack when purchased. Open the battery compartment to see whether or not the camera contains a battery. If there is no battery in the compartment, insert a battery pack and proceed to turn on the camera. If a battery pack does exist, the battery is either drained or diminished. Try charging the battery. Inserting a new, charged battery should power on your device.

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