door lock and do not open
door is lock and has lock light on
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uriel tabares, not sure if you are talking about the control lock when you say "lock light is on" Try this. you can try an unplug it for 15 minutes and see if that clears it. If not then the normal procedure is to hold down the "end of cycle signal" (drain/spin)button for 3 to 5 seconds.
If your door is locked "check or repair the following
Door Lock Mechanism broken or removed from the Door
Check Door Lock/Switch Assembly
Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
Door Lock/Switch Assembly Failure
Here is a way to gain access to your washer if the door is locked shut.
1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.
2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.
3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.
Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement. You can also try to reset the CCU by unplugging the washer for AT LEAST 30 minutes." you can download a service manual from here" Hope this helps, good luck.
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