How to unlock recovery hd & Mac hd & re-install without reset!?
1yr old refurbished mac book pro. Originally slow internet loading, and knocking me off wifi.
I was to to just update the software.
recently installed the new os x mountain lion/ then tried mavericks and etc. still slow.
I believe it did not install correctly. Totally forgetting to back it up while sitting there.
Stated to look online thinking that SMC would just fix the light problems and not effect my computer.
accidentally did a SMC thinking it would make it faster without backing it up first.
After powering it back on, reset full computer brought up options to re install, rest, utilities.
with OS X box. start up is super slow.
Shows utility disk needs to be repaired, but computer cant repair it.
I need the apps/info on it ,and do have a back up or I do not have a disks for Rosetta stone, Office 2013, full adobe which was installed.
Both recovery disk and Macintosh disk are locked and I am unable to just re-install.
Apple is saying they cant fig it out and we need to reset = erase it.
or go back to the store (after the 1+ hr phone call) to have them try to recover.
Is there a way around it!?? Please help.
I'm not the most technical savvy , so if you explain it easy (80 yr old grams style) I may understand :).
on phone with apple care, and it sounds like a reset since we don't know how to unlock the recovery or mac hd...
Is this a good question?