Rep: 435
9
2
2
The screen locked and nothing is functioning. Turning the phone off does not help. The only thing that seems to work is letting the battery drain to force restart the phone. Is there an easier way around this?
Is this a good question?
Rep: 1.3k
14
4
4
Try doing a power cycle. To do this hold the Volume Down button and then the Power key simultaneously for about 15-20 seconds. If this does not work, try holding the Volume Up button instead of the Volume Down button.
Make sure to do this while the phone is not plugged into a power source. It also might take a few tries.
If this continuously fails, the battery should be replaced. There is a guide on this page for that.
Was this answer helpful?
Excellent advice worked first time. Thank you saved me sending it away.
Oh I love you
what causes this to happen?
ankitis beat me to it...…………………..I love you also :-) Worked first time with the volume up advice x
Thank you - worked first time for me too :))
Past 24 Hours: 0
Past 7 Days: 1
Past 30 Days: 11
All Time: 15,816
