Repair and disassembly guides for food cooling appliances including refrigerators, freezers and fridge-freezers.

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Why is my G E refrigerator cool but not cold?

Both the refrigerator and freezer are blowing cool air on the coldest setting. The ice maker is still making ice but some food is starting to thaw out. What could be the problem?

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my ge profile fridge will cool for about a week and then the temp starts going up where everything in the freezer is thawed out and there is a defrost thing on it but after defrosting it it works good for about a week then the temp goes up again. what would make this happen?


Hi @lilymarie485,

Post your comment as a new question. That way it will get more attention.

Give information such as model number and some more information.

Such as is it only the fridge section that warms up, or the freezer section as well (bit confused when you say everything in the freezer is thawed out but after defrosting it?).

Can you hear the evaporator fan running when the freezer has been defrosted? (inside the freezer section of the fridge - all doors need to be shut, Not the compressor fan on the outside of the fridge)


Mine is making a whirring noise


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Lots of answers, see if you can further diagnose. Feel the common wall and see if it is hot, also feel the outside walls of the freezer and let us know your results.

Condenser Coils are Dirty

If the refrigerator is not cold enough the condenser coils may be dirty. The condenser is like a radiator and must stay clean in order to dissipate the heat which was removed from the inside of the refrigerator. As the coils get dirtier the refrigerator becomes less efficient, which makes it work harder to cool down. If the coils are dirty enough, the unit will never be cold enough and will not be able to cool the inside of the refrigerator to the proper temperature.

Evaporator Fan Motor

If the refrigerator is not cold enough, the evaporator fan motor might have failed. Every refrigerator has a set of coils called an evaporator. The refrigerator may have one or more evaporator fan motor(s) depending on the model and evaporator locations. The evaporator fan motor circulates the cold air from the coils thru the compartment. If there is only one evaporator it is in the freezer side. If the fan is not working, no cold air will get to the refrigerator compartment. The freezer may still get cold.

Condenser Fan Motor

If the refrigerator is not cold enough there might be something caught in the condenser fan motor blade, or the condenser fan motor might be defective. The condenser fan motor draws air over the condenser coils to cool them. The condenser fan motor is located underneath the refrigerator near the back. Pull the refrigerator out from the wall and remove the access panel to access it.

Start Relay

If the refrigerator is not cold enough, the start relay may be defective. The start relay is a small device mounted to the side of the compressor. It provides power to the run winding along with the start winding for a split second at start-up to help get the compressor started. If the start relay is defective the compressor may run intermittently or not at all and the refrigerator will not get cold enough. The start relay should be replaced if defective.

Temperature Control Thermostat

If the refrigerator does not get cold enough the temperature control thermostat might be defective. The thermostat allows power to flow through to the compressor, evaporator fan and condenser fan. If the cooling system fans and compressor are running, but the refrigerator or freezer is not cooling correctly check for an airflow or defrost system problem.

Start Capacitor

If the refrigerator isn't cold enough the compressor might be having difficulty starting. The start capacitor serves as a battery to give the compressor a little boost during start-up. If the start capacitor is burned out the compressor might not be able to start and run as often as it should. Test the start capacitor first with a capacitance meter, they don't fail often. If it's defective, replace it.


If the refrigerator is not cold enough the thermistor might be defective. The thermistor is a sensor which monitors the air temperature. It is connected to the control board. If the thermistor is defective the refrigerator does not cool or may cool continuously.

Temperature Control Board

If the refrigerator is not cold enough the temperature control board might be defective. The temperature control board provides the voltage to the fan motors and compressor. These boards are often misdiagnosed. Check all other components to be certain this is the cause of the problem.


If the refrigerator is not cold enough, the compressor might be defective. The compressor is a motor which compresses the refrigerant and circulates the refrigerant through the evaporator and condenser coils. There are several other components which are more likely to be defective if the compressor doesn't work. If the compressor itself is defective a licensed professional will need to replace it.

Main Control Board

If the refrigerator is not cold enough the main control board might be defective. This is not common. Check the defrost system, cooling fans, and cooling controls first.

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In having a similar issue, sightly different. My fridge side is fine. My freezer goes up and down in temp with the seasons. I checked my seals, they pass. So in the winter, a ton of ice is readily available and Ice cream is rock hard. In the summer, barely any ice gets made and ice cream is soupy.


Mime has a control knob for temperature. Since the ambient temperature in my house changes with the seasons I. to use a chess term. j'adobe, I adjust. Turn it colder in the summer and warmer in the winter.


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I have ge model pss25sgna freezer temperature is not stable

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Are you aware that it defrosts automatically every day?


I have a GE stainless steel side-by-side refrigerator model number GSH2515XB SS. The refrigerator side stays good and ice cold ; The freezer on the other hand is not at the proper temperature. It is cold but barely keeping my frozen meat frozen but other frozen products like hashbrowns and chicken nuggets are cold but not frozen . The temperature panel reads 28°F for the freezer but the items are not thoroughly frozen . If you could email me at my email : with a response and or a solution to this problem it would be most appreciated. Thank you very kindly. I read through all of the answers and my husband is going to take a look at each item separately starting with the coils to see if they are dirty .


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Mine was the thermostat. Had to call a local appliance tech, couple hundred buks, & runnin like new again!

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If you have a GE French Door refrigerator with bottom freezer that is not cooling, it is likely the evaporator fan that needs to be replaced.


  • Freezer is working fine, ice cold
  • Refrigerator is barely cool (usually 50+ degrees)
  • There may be some condensation in the bottom of the fridge behind the deli drawer


  • The evaporator fan is a common part that goes bad, but it is a fairly easy and inexpensive fix for the DIY person.
  • Here is a link to YouTube video with step-by-step instructions and details on where you can get the fan part:

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I have a GE model#GSL25JFXBLB and serial# GR235559 my freezer works fine, but my fridge does not get cold. What can be my problem


Nancy - since the freezer is working fine, it is possibly the fan motor not working to move the cold air to the fridge . You can check to see if the fan is running & also watch this video on how to replace the motor.


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