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The larger of Apple's MacBook Air laptops featuring dual microphones and 802.11ac Wi-Fi connectivity.

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Why do my Trackpack and Keyboard become unresponsive?

Hello everyone, a while ago (about 2 months) My Macbook air started having troubles with its trackpack and keyboard. At random times they would become unresponsive and just stop working. They would work for like 1 second when the computer turns on but then it would stop. A couple weeks ago the problem stopped occuring the keyboard and trackpad were working fine and dandy. Of course until last night, I open the computer and the trackpad and keyboard won't work.

The keyboard lights are on and the power button works but nothing else does it is extremely frustrating! I did an SMC reset which worked for like 5 minutes until it stopped working again. I have done a NVRAM reset nothing, I have done everything that I have seen but I need a fix for this! The mac is running OS X 10.9.3 and I am pretty sure that is the latest. Please help me guys I am really getting frustrated with this problem ;/

Answered! View the answer I have this problem too

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3 Comments

Can you give us the last four digits of your serial number so we can identify which model you have.

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F6T6 @Dan thanks for the quick response by the way

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MacBook Air "Core i5" 1.3 13" (Mid-2013) A1466

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First your system should be under warranty. Have you tried going to an Apple Store or authorized service center?

Do you have access to an external USB keyboard and mouse? If you do see if the system is able to respond to them. If they do I suspect the battery has a problem and is pressing against the track pad.

Did you get your system wet some how? Did you spill anything into the keyboard or sit the system down into a puddle? If you did then Apple won't cover water damage.

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The external mouse works perfectly fine but I don't have an external keyboard available.

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So you didn't get your system wet correct? If thats the case it's time to visit an Apple Store.

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I do not recollect getting the laptop wet no, but I am not the only one who uses it. Any other ideas?

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At this point getting to Apple is the best option (possibly a free repair). Even if a friend didn't fess-up its still worth going. If it's not covered they will tell you before repairing. Then you can decide what direction given what they tell you (and us).

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