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My camera is giving me a "lens error/restart camera" message and the shutter seems to be a bit opened. How do I solve this problem?
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You are experiencing a common error. Normally this is a problem with the lens extension mechanism that is activated when the camera starts. This can normally be attributed to a dirty camera case or other grit getting into the camera mechanism. Other possible sources are physical jarring during operation or low battery during operation. The fist thing you should do is remove the existing batteries and the memory card from the camera, wait one minute and then put the batteries and the memory card back again into their compartment. Next, turn the camera on. Another possible solution is to blow compressed air around the lens mechanism, or a hair dryer on a no heat setting. Also, you can slide a piece of paper around the lens area and move it around the gaps in an effort to dislodge anything stuck in there.
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Thank you for your tips. I tried all of the above and still nothing :( I'm lost without my Canon Powershot SX120 IS as I never leave the house without it lol I will continue my search for an answer, as I'm leaving Aug. 1st for a beautiful sailboat trip to do some fishing..if by chance I find another way to fix this problem, I'll post it..
Thanks again...
Joanne
Thanks so much!! Your solution worked for me!
Same problem lens not coming out showing lens error don't know what to do pl help can I go to the service center please help
Oh, Thank you so much ! This was helping ! The (old) camera functions again ! Marvellous ! Thank you so much ! :)
Laying the camera flat on its back (lens up) and tapping it gently on a tabletop during startup caused the lens to finally open up.
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I DO NOT RECOMEND DOING WHAT I DID to fix my error but i took the bottom of the lens and whacked it kinda hard on my thigh and i heard a crack, turns out i think my lens over extended and i set it back in place
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It worked for me also
Thank you for the thigh trick. I was about to give up and tried this and it worked.
Thank you so much. It did work on mine too. You do guys dont know how much you made me happy.
I tried it and now my thigh hurts and camera is still having the problem
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My 3 year old dropped my Canon SX 280 HS camera (hope this is relevant) with the lens extended. After about half an hour trying must of the suggestions on this page I reached a new level of frustration. I tried swishing a piece of the paper round the gaps. A tiny piece of paper broke off and stuck inside. To solve this particular issue, I effectively bent the extended lens to create a gap so the paper would fall off, dangerous I know. Then I heard the click that made me think it was finally ready for the bin but hey presto it started working again!
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That worked for me, tried each section of the lens; heard a click on a couple of them and the camera now works. Thanks for the help
I had the same problem with my Powershot SX120.
I found that the spring for the batteries had gone a bit down. Fixed that and problem seems to be solved.
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how can i fix my powershot sx610 hs?
Do:
Clean the Lens and if something is obstructing the lens movement, remove that to fix EOS error.
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Point it down to the floor as if u r picturing the floor and press those buttons again. A miracle will happen then.
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My daughter had this problem with her Canon SX20-IS. Her lens was stuck at full extension. I tried all of the fixes and nothing worked.
She accidentally left it in her car overnight, where it got below freezing. The next day, it started working!
It might sound crazy, but if all else fails, try sticking it in the freezer for a couple hours. Not sure if this could possibly damage camera or not.
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15 Comments
I'm also experiencing this error message, however...
• the camera turns on,
• the lens extends outwards,
• the lens contracts inwards,
• the camera turns off...
I did notice the superficial disfigurement that is on the outer shell of the lens, but this shouldn't cause this error as on occasions, the camera turns on, the lens extends outwards, and I can snap a few pictures, unless I aim the camera in any direction other than straight ahead - if not straight ahead, the lens contracts inwards & camera turns off.
by Frae Guile
Try pointing the camera at the ground. This works for me EVERY time. Gravity is a ##&&%.
by Timothy Burr
I just got this error and had no clue what to do. tried pointing it at the ground and it worked! Thanks so much!
by merznc
My lens cover does not open?
by Judy
hi i have x50 and my wife droped it when it was on I need to take it apart and fix it any tips?
by Si Lythgoe
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