Fix Your Stuff Community Store

The HP G62 is a laptop series produced by HP. G62 laptops are identifiable by the model number G62-XXX-XX, and endings vary depending on options and seller.

33 Questions View all

Options

My Hp G62 341NR laptop has white screen when I turn on

Helo.

When I turn on my Laptop it start to work because I see the lights on and the fan is working, and the hard drive too. But I don't see nothing in the screen, only white screen, but no black.

I took everything out to cleaned the fan, then I put thermal past on the CPU and Graphic. I turn on the Laptop and nothing happened. Also, I took the memories out and tested one by one, and nothing.

I try to open the screen to check the Power inverter, bat, I read some articles about this Laptop, and I found that this Laptop doesn't have power inverter. Now I have a big problem.

Answered! View the answer I have this problem too

Is this a good question?

Yes No
Score 1
1 Comment
Add a comment

8 Answers

Filter by:
Most Helpful Newest Oldest
Chosen Solution

Options

Just a shot in the dark, I don't know PCs but on a Mac this would indicate a bad hard drive. Try disconnecting the hard drive and booting from your system installation DVD.

Was this answer helpful?

Yes No
Score 1

5 Comments:

Thank you Mayer, I will try, I am opening it anyway, then I will let you know too.

by

I accidentally stepped on my laptop (Asus) and I didn't step on it too hard, but now I'm having this problem and I'm wondering if that is it. Also, I downloaded a game from steam the night before. So I'm wonder what it could be and I need answers .

by

Addison - I'd ask a new question on this as your problem is different. I don't think the game download has anything to do with it.

by

Thank you Mayer t-you t-you

by

I'll try connecting an external monitor. I have the same issue with this HP Pavillion.

by

Add a comment
Most Helpful Answer

Options

Hey Luis,

I'm sorry you're running into this issue with the display. The white/plaid screen could indicate a few different things. The most common issue is a loose video cable. The video cable can sometimes be pinched where it runs through the hinges and cause the connection to loosen. That cable may only need to be reseated. I would try that first. If the issue keeps occurring, the cable may need to be replaced.

Here is your Maintenance and Service Guide. Display panel removal begins on page 70. The video cable is shown on page 71 as #1.

Let me know if you have any questions :smileyhappy:

I work for HP

Was this answer helpful?

Yes No
Score 2

1 Comment:

Hello Gourab.

Thank you for your help, but I do not understand what did you mean with "That cable may only need to be reseated".

I took the cable #1, then I put it back, and still the same. I just read the page 71 from HP manual, and I saw that I did not remove the wire #2, may be I have to remove it too.

Also, I did everything that Mayer suggest me to do, but still the same.

Let me try and I will let you know what happen.

Thank you again.

Luis.

by

Add a comment

Options

The white screen means that your backlight is working. So it is not an issue. What you do not have is any data to your screen. Check the cable, the connector and start off by connecting an external monitor to your laptop. If that works you will know that the GPU and its circuitry is working.

Was this answer helpful?

Yes No
Score 1

4 Comments:

Thank you very much for help me because I would like to fix my laptop.

I don't understand what do you want to said with "Check the cable, the connector ", I think or may be I am wrong, that you want to said to I have to open the laptop and check the cable connector from motherboard to screen.

I would appreciate, if you tell me a little details about it.

Thank you.

by

Luis that is correct. You will have to open it, but the very first thing I would do is to hook up an external monitor. that way you will know if it is the graphics chip. If an external monitor works, then your motherboard/video circuit is okay. Download the service manual from here http://h10032.www1.hp.com/ctg/Manual/c02... it will help you to work on your laptop.

by

the problem is VGA

by

Pls my Hp system shows white when I powered it on but diplays well on external monitor

So pls what could be the problem & how can I fix it

by

Add a comment

Options

Try turning your brightness all the way down

Was this answer helpful?

Yes No
Score 1
Add a comment

Options

Have you tried connecting external monitor to make sure that your GPU is properly working. If the external monitor works fine then it means you may need to check LCD cables and jacks or you may need to replace the screen. Just before this you can try to boot your PC with windows CD to make sure that its not an OS problem.

Was this answer helpful?

Yes No
Score 0

4 Comments:

same answer as already suggested. Come up with your own answers.

by

Hi, I did the connection between the Laptop to another screen, also, I press shift+f5 and nothing happen. Also, first I left it to run without cd, and then I insert a windows CD and nothing. In both cases only I heard the sound from the windows when it start it. I will open the laptop for check the cable, and connector inside, then I let you know what happen, wish me luck. If you remember something else, please let my know, I would appreciate. Thank you again.

by

So you can hear Windows start-up sounds and all but you do not have any video? an external monitor did not give you any video as well?

by

Yes David, I heard Windows start-up sound, but no video in the external monitor.

by

Add a comment

Options

I had the same issue for the last week with my HP Envy 17 (out of warranty for more than a year now): at random moments it started to flicker and at boot I also had a white screen for a minute...

Just opened the laptop, pulled all connectors out of the motherboard and reattached them (see http://www.youtube.com/watch?v=v13U5Bh0n... for my laptop, at 5:38 it's the monitor connector), and now everything seems to be working again...

You can try searching on youtube or google how to disassemble your type or laptop, but...

If you're not that handy or do not have IT knowledge, it's better to let someone else do this, because you can easily break connectors on the motherboard that can result in a laptop you can't fix any more!

Tom

Was this answer helpful?

Yes No
Score 0
Add a comment

Options

i have last my hasee laptop same compliant white screen

Was this answer helpful?

Yes No
Score 0
Add a comment

Options

MY laptop compaq cq62 while running the laptop suddenly white screen will come and if i close the laptop and onces i open again it will work normally. What is the issuse pls help me.

Was this answer helpful?

Yes No
Score 0
Add a comment

Add your answer

LZD1 will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 2

Past 30 Days: 7

All Time: 74,876