"this device has malfunctioned, windows doesn't ..." what do I do?

Question

iPhone 4

Fourth generation iPhone. Repair is straightforward, but the front glass and LCD must be replaced as a unit. GSM / 8, 16, or 32 GB capacity / Model A1332 / Black and White. This page aims to help users troubleshoot, fix, and seek help for the iPhone 4.

2375 Questions View all

death byinjection @deathbyinj56461

Rep: 1

Posted: May 24, 2013

Options

"this device has malfunctioned, windows doesn't ..." what do I do?

i have followed all of apples support tips, restarted apple mobile services, removed all of Itunes components for a clean re-install. i tried resetting my iphone to factory default now its stuck in limbo cause of the same error message "This device has malfunctioned and windows does not recognize it" what do i do to fix it please???? i have just about given up and cant think of anyway to fix it and now all i have is a $200 paperweight!!!!!!!!!

:(

note: it doesn't even show up in Itunes either and i'm running Itunes 11.3.1

and under device manager its "unknown device" cant update drivers, nothing! Does anyone know what would be wrong hardware-wise????

Answer this question I have this problem too

Is this a good question?

Yes No

Score 0

7 Comments

Have you tried a different computer? Which version Windows do you have? This could be an OS error.

May 27, 2013 by oldturkey03

i have tried using my brothers laptop as well, he's running windows 7, my laptop is running windows xp 32-bit, all different sync cables including oem apple cables. both laptops have usb 2.0 ports and under device manager the "unknown device" property->details-> say 0000something00 which i read some where that its a hardware failure that's why i was wondering if the new charging port i ordered would fix the problem or was there anything simpler i was overlooking

May 31, 2013 by death byinjection

It is a good idea to start with the dock connector. After all, that is your phones connector to the world:-) Let us know how it is going.

May 31, 2013 by oldturkey03

replaced the dock connector but alas no solution as of yet :,(

Jun 2, 2013 by death byinjection

I'm going through the same thing and I'm freaking out.... There's gotta be some one out there that can help....

Dec 24, 2014 by JordanPllt

Show 2 more comments

Add a comment

2 Answers

Have you tried a different computer? Which version Windows do you have? This could be an OS error. — oldturkey03
i have tried using my brothers laptop as well, he's running windows 7, my laptop is running windows xp 32-bit, all different sync cables including oem apple cables. both laptops have usb 2.0 ports and under device manager the "unknown device" property->details-> say 0000something00 which i read some where that its a hardware failure that's why i was wondering if the new charging port i ordered would fix the problem or was there anything simpler i was overlooking — death byinjection
It is a good idea to start with the dock connector. After all, that is your phones connector to the world:-) Let us know how it is going. — oldturkey03
replaced the dock connector but alas no solution as of yet :,( — death byinjection
I'm going through the same thing and I'm freaking out.... There's gotta be some one out there that can help.... — JordanPllt

Eds @eds59337 Rep: 55 2 · Answer 1 · 2013-05-31T19:10:01-07:00

Most Helpful Answer

Eds @eds59337

Rep: 55

2

Posted: May 31, 2013

Options

leave it powered off for 5 days this is like disconnecting the battery thus it will reset itself and reboot when powered on..also try other usb connections and charging cables I have this thing happen all the time..have you downloaded sumthing that has interferred with usb docks..try an early system restore see if that helps..

Was this answer helpful?

Yes No

Score 2

2 Comments:

i left it off for a week and replaced the dock connector and i am getting the same error mssg, as far as downloaded something no cause my ipod touch works fine, i'll try the system restore as a last resort cause i have no idea when my computer was backed up last.

Jun 2, 2013 by death byinjection

does anyone have any suggestions as to what may have shorted out on the logic board that would cause this error? and is it even repairable?? :/

Jun 11, 2013 by death byinjection

Add a comment