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I purchased a Kenmore front-load HE washer Model C4804. When I press the start button, the panel lights up but it wont start. It keeps going to "Pause". Can anyone please help.
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Try unplugging it for five minutes to allow it to reset, then plug it in and give it a try.
User Control and Display Board
If the washer won't start, the user control and display board may be defective. Check for power to the washer first.
Timer
If the washer won't start the timer might be defective. This part is often misdiagnosed, check other components before replacing this timer.
Line Fuse
If the washer won't start the line fuse might have blown.
Thermal Fuse
If the washer won't start the thermal fuse may have blown. It can be tested for continuity. Watch our fuse testing video for more information.
Line Fuse and Holder
If the washer won't start the line fuse might have blown, or the line fuse holder might be damaged and need to be replaced.
Main Control Board
If the washer won't start the main control board might be defective. This is not common. Check other parts and causes first.
Door or Lid Latch Assembly
If the washer won't start the lid switch assembly might be defective. This is a very common problem. The lid switch assembly can fail either mechanically or electrically. Test any electrical switches with an Ohm meter for continuity. The switches should have continuity according to their design.
Door Lock Motor and Switch Assembly
If the washer won't start the door lock assembly should be checked. The door lock can fail either mechanically or electrically. Test any switches on the door lock with an Ohm meter. The switches should have continuity according to their design.
Incoming Power Problem
If the washer won't start check to see if there is power at the electrical outlet which the washer is plugged into. Plug a lamp or radio into the outlet to check it. If the outlet is dead, check the circuit breakers or fuses for the home.
Power Cord
If the washer won't start, check to be sure there is power to the electrical outlet for the home. If that is OK, the power cord itself might be defective. This is rare. You can check the power cord with an Ohm meter for continuity.
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The warranty has expired. I unplugged it and tried starting it again but with the same results. The model number is 970-C480420 and the serial number is 4C12005189.
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Marie, any chance you still have warranty on your washer? What are the serial numbers and the model number of your washer?
by oldturkey03