Model A1213 / 8, 16, or 32 GB capacity

280 Questions View all

Itunes won't connect with my iPod

Hi there so here is my problem, I have an iPod touch first generation and I just reset it, I also downloaded iTunes for my computer *which is an hp laptop that runs on windows 8*, now when I plug my iPod into my computer iTunes comes up and says it cannot connect to this iPod touch? what do i do to fix this issue? btw it does connect to my computer but not to my iPod

Answer this question I have this problem too

Is this a good question?

Score 16


"it does connect to my computer but not to my iPod" do you mean that your iPod is recognized by the computer but not by iTunes?


I have the same problem but I have a MacBook Pro and it won't connect


I just installed iTunes on my ASUS Zenbook/Windows 10 system. Same problem. iPod Touch will not connect to iTunes. Called Apple Support - after a half hour on the phone, and trying the oldturkey03 fix, the Apple tech told me that iTunes no longer works with the old iPods - is this true? Do I have to uninstall iTunes and go back to an earlier version?


Add a comment
Mac RAM Kits
Speed up your Mac. Max out its memory.
Mac RAM Kits
Get more memory out of your Mac.

5 Answers

Most Helpful Answer

Kendra, the way I understand your question is that the iPod connects to your computer but iTunes does not. If that is so, it is most likely not your dock connector or your cable, and yes, you can try a different USB port. However, I would try with these steps, since it could be a Windows 8 driver issue:"

1. Open Control Panel.

2. Select Hardware and Sound.

3. Select Devices and Printers.

4. Your iPhone or iPod should be displayed in the Unspecified section. Right-click it and select Properties.

5. Select the Hardware tab, then click the Properties button.

6. From the General tab, select the Change settings button.

7. Select the Driver tab, then select Update Driver.

8. Choose Browse my computer for driver software.

9. Select Browse… then navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

10. Click Next > Close.

Your Apple device should now be detected successfully within iTunes."

from here. hope this helps, good luck.

Was this answer helpful?

Score 15


This was actually more helpful than Apple was.


This was by far the best help I could find. You fixed my issue. Thank you so much! Better than Apple.


oldturkey03's solution did the trick for me!! Thanks so much!!


works like a charm


you. are. awesome!!!!


Show 14 more comments

Add a comment

@oldturkey03 How you do this on a Mac that does not see an iPhone 3G?

Was this answer helpful?

Score 1


@mayer good question.I will try and figure it out if I find my old iPhone 3G I'll give it a try. Easier for me on a Windows machine :-)


I'll ask this as a new Mac question tomorrow and accept this answer when it will count.


Add a comment

If you can, try a mac or windows 7 computer. Also, you could have a faulty USB port on your computer. It could also be a problem with the dock connector.

Was this answer helpful?

Score 0
Add a comment

You have to download an older version of itunes. First go to applications and uninstall these programs in the following order:



Apple Software Update

Apple Mobile Device Support


Apple Application Support (if you have it)

make sure to remove them in that order. Then, restart your computer. Download the last compatible version here:




find out what version of windows 8 you have first, 64 bit or 32 bit. Install that one, and restore your ipod

Was this answer helpful?

Score 0
Add a comment

Here is a direct download of old iTunes directly from Apple.

What you want to do is find an old version around 9 or 10-ish.

Right-click the installer, and select compatibility mode for Windows 7.

Install using Compatibility mode.

Right-Click the iTunes icon and also set that to run with Compatibility mode for Windows 7.

Here is a little about the history of the device.

Original firmware 1.0 had nothing but basic functionality.

The 5 apps such as calculator was a package add-on of $25.

The next firmware update was another $10.

The 3rd and last charged firmware update was $10, and included the $25 5-app package.

I think if you have never purchased those, you can reflash an old firmware, but it will not have the 5-app package.

Was this answer helpful?

Score 0
Add a comment

Add your answer

Kendra will be eternally grateful.
View Statistics:

Past 24 Hours: 14

Past 7 Days: 126

Past 30 Days: 486

All Time: 31,180