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Battery Problem, have X in MacOS

Hi Guys,

I have a next problem.

People brought a mostly new MacBook Pro Retina 15". The problem is that Mac OS propose to change the battery. When I opened the case I saw that one element of Battery is damaged. The image of battery http://d.pr/i/wWXF

The reasons why it happened are unknown.

so i Bought a new battery (it was declared like original but i am not sure). I installed it into MacBook, but when I start Mac OS it show me the X battery icon and it dont recognize it. I try to reset SCM, PRAM - nothing. When I connect the power it changes from green light to orange. And nothing. I was awaiting 30 minutes to charge it - nothing. When I check the power of the new battery it show me about 2V, the old battery 2V (both unconnected). If i connect new battery and I check the Power of the connector battery it showed me 12V. If I connect old battery it said me 0% of charge and change battery, so old battery are recognized. When I connect new battery - not recognized again. Is there any key to solve a problem?

Thanks!

Eugene.

p.s. Sorry for my english, it is not my native language.

Update (02/21/2013)

Continuation of my history.

It seemed the unoriginal battery is ok. I set it to another macbook pro retina and another macbook started from the new battery. But when i connected to the macbook that i try to repair so macbook dont start and if connect power it starts but it shows me that battery absent. So i guess that problem is with a motherbord. The motherboard got a trouble when original battery was damaged. I guess it is safety device. Maybe anyone has a circuit of macbook pro retina? :)

Thanks.

Answer this question I have this problem too

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The Problem is solved. It turned out the problem was in socket on the battery. there was bad connect :) I press the contacts that was in the middle and all is ok now. Thanks to everyone who read and thought about the problem.

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This machine is still under warranty. Have Apple do your repairs. I would also take out AppleCare to extent my warranty on a troubled machine. Tell me what country you are in and I'll get you the contact information.

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My country is Ukraine. And here service is not quick, from 30 to 90 days or more can be in service. So people brought it to me for more quick repairing.

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Pardon my ignorance of your geography. Try the Apple office in Moscow 495 5809557 here's their support site: www.apple.com/ru/support/

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Ok.Thank you.

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Eugene will be eternally grateful.
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