iPhone 4S

Fifth generation of iPhone. Repair of this device is straightforward, and requires screwdrivers, prying tools, and patience. GSM/CDMA / 16, 32, or 64 GB / Black or White.

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Lost pics after screen replacement

I replaced screens before on two different iPhones. The last one I did yesterday made all of the pictures delete. I have taken it apart and put it back together again to make sure all is right. I do have a tiny, tiny piece of black looks like almost like what would cover a wire or something that is tiny that came out somewhere in the process and that has never happened before. Do you think that's the cause? Anyone know what to do? There were tons of pics and videos on iPhone and now nothing. Downloaded an app to see if it would view pics on there and nothing. Reset it and all that. Still nothing. Anyone know what part in the back stores pics so I can carefully examine that?

Thanks.

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This happened to me today after trying to replace my screen. However, the replacement screen was defective and we ended up having to put the old, broken screen back on. Do you think this has anything to do with it?

by Christine Loehr

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23 Answers

We have ran across the problem occasionaly through the years but have noticed it seems to be happening more and more lately. We just recently wrote a tutorial on how to restore the photos in a pretty quick and painless process. I would do yourself a favor and read it and if you follow the tutorial you wont be disapointed i promise. How to Restore lost or deleted iPhone Pictures after a screen replacement

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No matter how you lost iPhone pictures, as long the space has not been overwritten, you can recover the lost pictures. To be brief, here are 3 methods for you to recover the pictures:

1. Restore deleted or lost pictures from iTunes backup

2. Retrieve deleted photos from iCloud backup

3. Recover lost pictures from iPhone and other iOS devices directly without any backup

Read more here:

http://www.tenorshare.com/products/iphon...

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Holly, the iPhone safes its contents to a NAND chip. Your screen repair should not have deleted those. The images/videos etc are usually deleted by accident due to a restore etc. If you have a recent restore from that iPhone, you can try and recover the files from there. Of course there is also some commercial iPhone data recovery software that might recover some of this. Ultimately, the last thing at this time to do, is to install other apps onto this phone. Any chance of recovering anything will decrease due to these apps etc. possibly overwriting remaining data. I do not believe that "tiny, tiny piece of black looks like almost like what would cover a wire " this is related. You may want to consider posting an image of the part with your original question. That way it may get identified. Hope this helps, good luck.

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The phone has never been hooked up to the computer. It's never been restored and iCloud is not on.

by Holly

Sounds like I offended you, that was never my intention. All I wanted to point out is, that the iPhone stores all the images/videos etc to its memory IC's. Replacing the screen would not have accessed the memory.

by oldturkey03

No you didn't offend me at all! I was in a hurry and just replying that it has never been restored and never hooked up to the computer hoping that may help. I know it's dumb of me to never have hooked the phone up to the computer so there wasn't a backup. Do you know any of the software that you mentioned that may help?

by Holly

How do I upload a pic of the iPhone piece on here so people can see it?

by Holly

Here's the black piece pic on another link that came out but doesn't tell me where it goes. http://www.ifixit.com/Answers/View/87194...

by Holly

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OK so here's the deal with the whole "pictures are gone / missing after iPhone screen replacement" situation.

It's nothing that the techs are doing so far as I can tell to date. I'd love to know what is causing this so if anyone has a theory, please chime in.

Now, with that said, we had never had this issue before after well over 3,500 repairs. Until recently. We've had this happen to 2 phones in the last few weeks. And believe me, we are professionals, so I don't know what to make of it.

But here's the good news. The customers (or your) photos are still there. It's just that the camera roll preferences are trashed or screwed up. Here's how we know.

As mentioned above, Funbox is a solution. But we bypassed that because we use Phoneview for our data retrieval. Or iExplorer. I think you have to pay for both, but anyway........ when we plugged the customers iPhone into Phoneview, all of his pictures were there. So until we can find a cause for this issue in the community, you will need to use one of the 3 above mentioned programs and backup / copy / extract all of those photos to a safe place (like into a folder on your desktop), then re-synch them back to your iPhone.

Yes a pain, but hey, you just got your pictures back, no?

On another note, why not just restore from iCloud backup? Oh, you don't have any backups? **SLAP!**

Learn this lesson now and go turn on iCloud backups over WiFi in Settings>iCloud>Backup and Restore. Now! Because if you had last nights backup, we wouldn't even be discussing this right now.

Hope this helps, and please, CONTRIBUTE YOUR FINDINGS about this issue.

Thanks.

P.S. DO NOT FOLLOW THE INSTRUCTIONS IN THE POST BELOW BY IVY. NOT ADVISED AT ALL.

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Hi there, I do iPhone repair for a living, and as you said, suddenly I had 3-4 cases of pictures disappearing from iPhones (4, may be 4S?) after having changed the screen assemblies. I was able to retrieve them with Wondershare, no issue there. Then as suddenly as it appeared, this issue stopped. Back then, we took habit of backing-up every phone before changing the screen assembly… Could be some version of iOS that caused it?

by Rany

Thank you SOOO much @Josh and @schizm00 !!!! I followed the tutorial on http://icellandrepair.com/archives/556 and it worked flawlessly the first time. EVERYONE:: DO NOT PANIC! These guys have the solution and it works! From one repair shop to another, these guys are life savers!! Thanks again guys!!

by Jason Duvall

*SOLVED* (thanks to schezm00) I used iFunbox to retrieve the pics from my mother-in-laws phone ... worked a treat. # Download and install iFunbox # Connect device to PC # Select "Quick Toolbox" > "Export Files and Data" > "Camera Roll" # Select a destination folder to backup to # Relax as your photos magically appear on your PC :) Hope this helps other people with their photos disappeared from iphone problem

by JDaus

does this work with videos too ?????

by nicole

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There are many way to recover deleted photos from iPhone in Internet, but if you really need to recover photos enen if you replace a screen, recovery tool is the best choice.

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That piece is a bumper that goes on the top left corner of the mainboard, and prevents the digitizer and LCD flex cables from coming into direct contact with the sharp corners of the mainboard.

Please keep us posted on the loss of photos. This just happened to me today on an iPhone 4s repair, no restore, nothing otherwise notable, but my client complained of photos missing.

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I couldn't bring the photos back. I downloaded many different types of software and the only way to get some back is if it has been backed up to iTunes. This phone has never been backed up before. The photos are still on the phone bc the space is still full but it is listed as "other" on the storage when plugged into iTunes not as photos. I tried everything possible and can't get them back. There is software that brings them back without an iTunes backup but not for the 4s. It's for the 4 and below. It says coming soon for 4s and 5 but I'm not sure how long is has been saying coming soon. The best thing I can think is that I replaced the screen once and it was a dead screen. The phone worker bc I could hear Siri but the screen was dead. So I was trying to get the screen on by moving my hand on screen and pushing the lock and home button. It didn't work so I replaced screen again w a working one. So the only thing I can come up w is that I happened to delete all photos when the screen was on but not viewable.

by Holly

I'm not going to download or add anything to the phone in hopes that they will come out w the 4s software and I can get back what hasn't been written over. I found out what that black piece was I am goin to put that back today and see if that magically brings them back but I doubt it.

by Holly

Holly-- you can use the "i-FunBox" software application to retrieve the photos from your phone's memory. You can then re-sync them through iTunes.

by Adam

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How to Recover Deleted Photos from iPhone

Step 1. connect your iPhone to your computer

Connect your iPhone to your computer and launch the program

Step 2. Download a plug-in separately for your iPhone 4 or iPhone 3GS

Before scanning your iPhone for deleted pictures, you should download a plug-in. The plug-in will show up once the iPhone is connected. Just click the "Download" button. After downloading it

Step 3.follow instructions to scan your iPhone

Before you perform recovery, you ought to enter the system of your iPhone. Follow the steps below:

1. Hold your iPhone and click "Start".

2. Press the Home and Power buttons at the same time when you click "Start",and hold them for exactly 10 seconds.

3. After 10 seconds, release the Power button and keep pressing the Home button for another 15 seconds.

Step 4. preview and recover photos from iPhone

After a while, you can see all the found photos in camera gallery, to preview your photos, you can choose Camera Roll or Photo Stream. The photos to be selected are not only the deleted ones but also the remained ones. Since you want to recover those deleted pictures, you should refine the result by turning on the button. Mark those you want, and click "Recover" to save them on your computer.

Read more: http://www.recovery-ipad.com/

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Ivy is a spammer. Do NOT follow those instructions. In fact, you can't follow those instructions anyway. Example: "Connect your iPhone to your computer and launch the program" Ugh.....WHAT PROGRAM? iTunes, FunBox, Phoneview? Anyone reading your entry will be immediately confused. ___________________________________ Example: "Download a plug-in" What. The. !@#$. A plug-in? What plug-in. _______________________________ Example: "Before scanning your iPhone for deleted pictures, you should download a plug-in. The plug-in will show up once the iPhone is connected. Just click the "Download" button. After downloading it" Are you serious? Is this even english? This makes literally zero sense to me. And now the part that worries me the most. ___________________________ Example: "2. Press the Home and Power buttons at the same time when you click "Start",and hold them for exactly 10 seconds. 3. After 10 seconds, release the Power button and keep pressing the Home button for another 15 seconds." _________________________ Ivy is telling you to put your iPhone into DFU or Recovery mode. DO NOT DO THAT AS IT IS NOT NEEDED TO RETRIEVE YOUR PICTURES, AND AN ACTUALLY CAUSE MORE DAMAGE OVERALL. Just follow the steps in my post above "Ivy"'s.

by schizm00

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I have a theory... try taking the camera off and plugging it in again and do a hard reset. See if this helps. I have noticed on a repair i have done before, that i touched the side of the camera with my screw driver i grounded it and the light on the camera flashed. Im thinking it has something to do with this. I havent had the problem of missing photo's yet but its worth a shot trying to solve the issue.

Also Maybe putting a new camera in then doing a Hard Reset. Hope this helps point yall to the right direction!

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All my photos were disappeared after screen displacement. it is so weird.

However, after trying many times, here is the Solution!!!

1. Use any software you like to explore the content of iPhone

2. Go to /private/var/mobile/Media/

3. Delete PhotoData folder

4. Reboot iphone

5. Lauch photo app on IOS

6. Wait for 5 mins to rebuild the photo database and thumbnails

DONE! Every photo should be back now.

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If you still have your phone in good shape and need to retrieve deleted pictures from iPhone due to update failure or mistakenly erased data for example you can do so by using your iPhone, computer and a software. You want to do this as soon as possible after losing data for best result.

What you do is you connect your phone to your computer. Download a recovery software to your computer, that will bring all the data back for you. You then chose the files that you want to put back on to your iPhone and let the software do the magic.

More guide: how to recover deleted photos from iPhone

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Hi all....my daughter lost most of her photos on her phone from a recent holiday......they were there one minute and gone the next.....she had the screen replaced a couple of days prior and they were still there then.....we have taken the phone to an apple store hoping they could retrieve them with no luck....they said they ran a couple of programs and couldn't find anything wrong with software or hardware of the phone....they did say Instagram was corrupt but would not be the reason.....they had no idea why this happened......will these programs above work or will we be wasting our time and they are gone for good.....frustrated to sAy the least...

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Hey Leanne,

There absolutely is a solution. It takes a little software knowledge, but there is absolutely a solution.

The photos are still stored on the internal flash chip, however the iOS no longer recognizes them.

1) Download iFunbox. It is a software application that allows you to interact with your iPhone much more technically than iTunes.

2) Plug your phone into your computer running iFunbox. At the top of the application navigate to "iFunbox Classic"

3) Choose "Raw File System" from the menu on the left. Navigate to the folder DCIM.

4) Highlight with a drag selection all of the folders in the DCIM folder and select "Copy To" and select a destination on your hard drive.

4b) Now that you have copied and VERIFIED that all the photos are retrieved, delete the folders inside the DCIM folder

5) After this finishes, close iFunbox and open iTunes. Wait for it to connect to the iPhone and navigate to the area that manages your iPhone

6) Select the tab for photos and select copy from folder. Find the folder you previously copied the photos from iFunbox into. Make sure the check box is set to copy videos.

7) Allow your iPhone to sync. Your photos will be returned to the iPhone and recognized by the iOS. Consider turning on iCloud backup to avoid this issue in the future.

If you like, you can also feel free to ship it to our shop and we will gladly resolve the issue for you.

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I have also had this issue with disappearing photos. Tried using third party software but could not get beyond viewing the DCIM folder. My solution was uninstalling in the following order. ITunes, Apple software update, apple mobile device support, bonjour. Reinstalling iTunes after this enabled me to look further in to the DCIM folder and sub folders to find the photos.

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If you have ever synced your iPhone with iTunes on computer, iPhone Photo Recovery is a good iOS Data Recovery program can help you recover lost or deleted iPhone photo from iTunes Backup files,or recover deleted photos from iPhone directly. The iPhone Data Recovery offers you the fast & simple-to-use way to extract and recover your iPhone data such as video, photo,Message, contact, note, calendar event, call history, voice memo, camera roll, voicemail, , Safari bookmark and App Data etc from iTunes Backup.

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Some people may accidentally lost their iPhone photos. There is no need to be depressed any more, here are two ways to recover deleted photos from iPhone. Two solutions to recover photos from iPhone: One is retrieving photos from iPhone directly. The other one is restoring iPhone photos from iTunes backup. Please follow the tutorials to recover your lost data.

There are 2 solutions for you to recover your photos from iPhone:

Solution 1: Directly scan and recover photos from iPhone

Step 1: Run the program and connect your iPhone

Step 2: Download a plug-in separately for your iPhone 4 or iPhone 3GS

Step 3: Enter the device's scanning mode and scan it

Step 4: Preview and recover deleted iPhone photos

Solution 2: How to scan and extract iTunes backup to recover iPhone photos

Step 1: Choose iTunes backup and scan it

Step 2: Recover deleted iPhone pictures

And if the two solution cannot help to do a iPhone Data Recovery, maybe you can turn to help for a thirty party tool which is easily found on internet

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Hi, don't panic the photos are still there in the phones memory laying dormant. It can take upto 24 hours for them to restore automatically. If you keep checking your photo library you should start to see them magically restore in sections. Your phone can only restore so many files at a time so be patient. Hope this puts your mind at rest :-)

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You can restore the lost pictures from iTunes backup or recover from iPhone directly with the help of iPhone data recovery. Try vibosoft iPhone data recovery.

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Try to use the ios data Recovery software, which is designed for recovering deleted data from iPhone phones.

http://www.recovery-iphone-android.com/

The step-by-step guide here:

How to Recover Lost or Deleted iPhone Contacts

<a href="http://www.recovery-iphone-android.com/r... rel="nofollow">www.recovery-iphone-android.com/recover-lost-or-deleted-i...</a>

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If you are in distress due to accidental data loss from your iPhone, iPad or for that matter any Apple device you need not worry any longer. As long as your iOS device can boot up you can easily recover your lost data from your iPhone no matter how you lost them. There is a decent chance that you can restore all your deleted or lost data such as video, photo, Message, contact and more fast and quite easily But how? Just check this post, http://radharenu.hubpages.com/hub/can-I-...

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Are you still worrying about losing your photos or other important files in your Android phone. Thanks to the Android Photo Recovery, you have no need to be anxious because those images can be restored easily.

With the help of this excellent data recovery software, photo recovery from Android phone can be conducted in an efficient way. Moreover, it can also help you recover many other types of Android phone data like photos and videos. The recovery steps are easy to master and operate. All you need to do is connecting your Android phone to the computer through USB cable. Then carry out the deleted data scanning so as to get them back. The tutorial underneath is offered to you for recovering deleted photos from android phone as soon as possible.

Read more:

How to Recover Lost Data from Android SD Card

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All photos were deleted by my little daughter, unfortunately, I backup nothing. It’s very important to me because those pictures are about my daughter's 2-year birthday. I really hope to recover them but I don't know how to do. Please give me some suggestions. Thank you very much! – Ammy.

We know that it’s not only Ammy's problem. Lots of people have ever been met with this kind of problem and asked for help to recover deleted photos from iPhone. Thus, it’s very urgent to make backup, especially when you stored some important files on your iPhone. But how to restore the lost photos with/without backup?

This article is going to show you a great solution. First of all, you should find a recovery tool which allows you glance your iPhone to restore deleted data directly. If you don’t know how to do, I can introduce a way to you: iPhone Data Recovery (Windows) and iPhone Data Recovery (Mac). Both of them admit you to recover your data, and they do a good job with iPhone 5S/5C/5/4S/4/3GS, iPod touch 5/4, iPad mini, iPad with Retina display, The new iPad and iPad 2/1.

Download the free trial version below and follow the detailed steps to recover your lost photos from iPhone.

see more :

How to Recover Deleted Photos from iPhone

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Actually, when we delete a message from iPhone, the message doesn't get deleted really, it still stay somewhere on our phone but is difficultly detected by our eyes. It's because the deleted data is technically marked for deletion by the operating system and hidden so that they become invisible to us.

Do you know how to retrieve deleted text messages on iPhone? As is known to us, when we have no previous backup to restore, the only way to retrieve deleted text messages from iPhone is by using a third-party iPhone data recovery tool.Leawo iOS Data Recovery is an easy-to-use iPhone data recovery program, look at the detailed tutorial below toretrieve deleted text messages on iphone step by step.

Step 1.Connect the iPhone to computer

First of all, you should have downloaded and installed iphone Date Recovery on your computer, run the program on your PC and connect your iPhone with the computer by a USB cable.

Step 2.Scan your iPhone for deleted text messages

The moment the program has recognized the device that is connected, you can see a "Start" interface, click the "Start" button to scan your iPhone.

Step 3.Preview and select the text messages for recovery

After scanning, you have a chance to preview all the 12 categories of iPhone data on the left sidebar of the interface. All the SMS/MMS/iMessages are kept in the "Messages" category, and all the MMS/iMessage attachments are saved in the category "Message attachments", you can click them to preview first, and then tick the messages you want to recover.

Step 4.Recover and save iPhone text messages

Last but not the least, click "Recover" button to continue, from the pop-up "Recover Files" window, click "Open" to browse the computer file explorer and choose a saving location on your PC, then tap "Go" to start to retrieve deleted text messages from iPhone.Note that the messages recovered are saved in formats of .csv and .html on your PC. If you want to transfer the messages to your iPhone, you need the help of iTunes.

Read more:

How to Retrieve Deleted Text Messages on iPhone 5/5S/5C/4/4S

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How to recover deleted photos from iPhone?

Recommend you can use FonePaw iPhone Data Recovery, which can easily recover all lost photos from iPhone on Mac or Windows, no matter you lost iPhone data due to iOS 8.2/8.1/8/7.1 updates, jailbreak, factory reset and other reasons.

This is the best I have used. It can recover 98% lost data

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Holly will be eternally grateful.

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