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Current version by: Nick ,

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Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs, especially the softcell XPS batteries! The reason it’s so bad is the lack of a shell increases the risk of chassis damage. With the old hard shell packs, the risk of damage was lower because you could use the shell as a buffer.'''
-'''Due to the risk of destroying more of the laptop then just dealing with it, just get the pack out unless you’re worried about breaking it - worry about Dell shaming you for it. Dell basically says to remove it if you can anyway.'''
+'''Due to the risk of destroying more of the laptop then just dealing with it, just get the pack out unless you’re worried about breaking it - worry about Dell shaming you for it later - they tell you to do it anyway if you can, especially in your situation.'''
*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on battery removal, even if you need to argue with them over it since this is not a Commercial system - it’s done to prevent laptop chassis damage. Dell simply trusts Commercial customers more and openly says to get it out of the laptop to them.'''
'''''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''''

Status:

open

Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs, especially the softcell XPS batteries! The reason it’s so bad is the lack of a shell increases the risk of chassis damage. With the old hard shell packs, the risk of damage was lower because you could use the shell as a buffer.'''
'''Due to the risk of destroying more of the laptop then just dealing with it, just get the pack out unless you’re worried about breaking it - worry about Dell shaming you for it. Dell basically says to remove it if you can anyway.'''
-*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to argue more over the same issue, especially removal as a way to save the laptop. Dell simply trusts Commercial customers more and openly says to get it out of the laptop to them.'''
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on battery removal, even if you need to argue with them over it since this is not a Commercial system - it’s done to prevent laptop chassis damage. Dell simply trusts Commercial customers more and openly says to get it out of the laptop to them.'''
'''''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''''

Status:

open

Edit by: Nick ,

Text:

-Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs, especially the softcell XPS batteries! The reason it’s so bad is the lack of a shell increases the risk of chassis damage. With the old hard shell packs, the risk of damage was lower because you could use the shell as a sacrificial time barrier.'''
+Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs, especially the softcell XPS batteries! The reason it’s so bad is the lack of a shell increases the risk of chassis damage. With the old hard shell packs, the risk of damage was lower because you could use the shell as a buffer.'''
'''Due to the risk of destroying more of the laptop then just dealing with it, just get the pack out unless you’re worried about breaking it - worry about Dell shaming you for it. Dell basically says to remove it if you can anyway.'''
*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to argue more over the same issue, especially removal as a way to save the laptop. Dell simply trusts Commercial customers more and openly says to get it out of the laptop to them.'''
'''''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''''

Status:

open

Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs, especially the softcell XPS batteries! The reason it’s so bad is the lack of a shell increases the risk of chassis damage. With the old hard shell packs, the risk of damage was lower because you could use the shell as a sacrificial time barrier.'''
'''Due to the risk of destroying more of the laptop then just dealing with it, just get the pack out unless you’re worried about breaking it - worry about Dell shaming you for it. Dell basically says to remove it if you can anyway.'''
-*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a harder time then their Commercial customers for the same issue, especially removal as a way to save the laptop. Dell simply trusts Commercial customers more and openly says to get it out of the laptop.'''
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to argue more over the same issue, especially removal as a way to save the laptop. Dell simply trusts Commercial customers more and openly says to get it out of the laptop to them.'''
'''''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''''

Status:

open

Edit by: Nick ,

Text:

-Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the softcell XPS laptops compared to the flat hard shell packs. The risk of damage is higher with softcell laptops since the hard shell packs have some give you can use to catch it before it breaks other parts, and quarantine the bad battery.'''
+Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs, especially the softcell XPS batteries! The reason it’s so bad is the lack of a shell increases the risk of chassis damage. With the old hard shell packs, the risk of damage was lower because you could use the shell as a sacrificial time barrier.'''
-*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts Commerical customers more while consumer support is more robotic. If it happens on a Latitude/Precision they practically encourage removal before you call and tell you to swap it yourself in most cases.'''
+'''Due to the risk of destroying more of the laptop then just dealing with it, just get the pack out unless you’re worried about breaking it - worry about Dell shaming you for it. Dell basically says to remove it if you can anyway.'''
-'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a harder time then their Commercial customers for the same issue, especially removal as a way to save the laptop. Dell simply trusts Commercial customers more and openly says to get it out of the laptop.'''
+
+'''''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''''

Status:

open

Edit by: Nick ,

Text:

-Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the softcell XPS laptops compared to the flat hard shell packs. The rish of damage is higher with softcell since the hard shell packs have some give you can catch it before it breaks other parts, and quarantine the bad battery.'''
+Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the softcell XPS laptops compared to the flat hard shell packs. The risk of damage is higher with softcell laptops since the hard shell packs have some give you can use to catch it before it breaks other parts, and quarantine the bad battery.'''
*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts Commerical customers more while consumer support is more robotic. If it happens on a Latitude/Precision they practically encourage removal before you call and tell you to swap it yourself in most cases.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

-Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard shell packs. The issue is the hard shells have some give before damaging the laptop so you can quarantine the failed battery sooner.'''
+Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the softcell XPS laptops compared to the flat hard shell packs. The rish of damage is higher with softcell since the hard shell packs have some give you can catch it before it breaks other parts, and quarantine the bad battery.'''
*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts Commerical customers more while consumer support is more robotic. If it happens on a Latitude/Precision they practically encourage removal before you call and tell you to swap it yourself in most cases.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard shell packs. The issue is the hard shells have some give before damaging the laptop so you can quarantine the failed battery sooner.'''
-*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more. If it happens on a Latitude/Precision they practically encourage removal before you call and tell you to swap it yourself a lot of the time - Commerical is a totally different animal support wise.'''
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts Commerical customers more while consumer support is more robotic. If it happens on a Latitude/Precision they practically encourage removal before you call and tell you to swap it yourself in most cases.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard shell packs. The issue is the hard shells have some give before damaging the laptop so you can quarantine the failed battery sooner.'''
-*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more. If it happens on a Latitude/Precision they practically encourage removal before you call.'''
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more. If it happens on a Latitude/Precision they practically encourage removal before you call and tell you to swap it yourself a lot of the time - Commerical is a totally different animal support wise.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard shell packs. The issue is the hard shells have some give before damaging the laptop so you can quarantine the failed battery sooner.'''
-*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more. If it happens on a Latitude they practically encourage removal before you call.'''
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more. If it happens on a Latitude/Precision they practically encourage removal before you call.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard shell packs. The issue is the hard shells have some give before damaging the laptop so you can quarantine the failed battery sooner.'''
-*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more.'''
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more. If it happens on a Latitude they practically encourage removal before you call.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard shell packs. The issue is the hard shells have some give before damaging the laptop so you can quarantine the failed battery sooner.'''
-*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Dell Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more.'''
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard shell packs. The issue is the hard shells have some give before damaging the laptop so you can quarantine the failed battery sooner.'''
-*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more.'''
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner (Dell Consumer) may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard shell packs. The issue is the hard shells have some give before damaging the laptop so you can quarantine the failed battery sooner.'''
*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more.'''
-'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and causing other damage. It was removed to prevent further damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''
+'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and damaging the trackpad and palmrest. It was removed to prevent damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

-Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard shell packs. The issue is the hard shells have some give before damaging the laptop so you can quarantine the failed battery without damage sooner.'''
+Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard shell packs. The issue is the hard shells have some give before damaging the laptop so you can quarantine the failed battery sooner.'''
*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and causing other damage. It was removed to prevent further damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

-Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard cell packs.'''
+Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard shell packs. The issue is the hard shells have some give before damaging the laptop so you can quarantine the failed battery without damage sooner.'''
*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and causing other damage. It was removed to prevent further damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard cell packs.'''
-*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner may have to give them a hard time unlike Dell Commercial customers like me with this issue - Dell trusts us more.'''
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner may have to give them a hard time unlike Dell Commercial customers like me - Dell trusts us more.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and causing other damage. It was removed to prevent further damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard cell packs.'''
-*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner may have to give them a hard time unlike Dell Commercial customers with this issue.'''
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner may have to give them a hard time unlike Dell Commercial customers like me with this issue - Dell trusts us more.'''
'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and causing other damage. It was removed to prevent further damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

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Edit by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard cell packs.'''
*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner may have to give them a hard time unlike Dell Commercial customers with this issue.'''
-'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and causing other damage. It was removed to prevent further damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily removed.”'''
+'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and causing other damage. It was removed to prevent further damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily avoidable.”'''

Status:

open

Edit by: Nick ,

Text:

-Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it. [guide|139881|Refer to this guide to change it].
+Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it*. [guide|139881|Refer to this guide to change it]. '''Dell has had a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before with the hard cell packs.'''
-Dell has a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before. I would also check if it’s under warranty efore doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asksand you DID remove it, you DID NOT remove it unless it gets to a point you have no choice to preserve the laptop.
+*I would also check if it’s under warranty before doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asks and you DID remove it, you removed it to avoid damaging the laptop. '''STAND YOUR GROUND on this, as you as an XPS owner may have to give them a hard time unlike Dell Commercial customers with this issue.'''
-If you have to remove it, you will probably have to go on the hard offense as these are not Dell Commercial platforms where people like me are expected to know more and we can take these out before calling Dell as a way to save the laptop.
+'''Tell them this IN YOUR WORDS: “If the battery was left inside the laptop, it would have damaged the trackpad since it stopped clicking, and that’s a warning it is getting to the point it is a potential fire hazard and causing other damage. It was removed to prevent further damage to the system, and to safely isolate the battery. I was not going to risk destroying the laptop over something easily removed.”'''

Status:

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Edit by: Nick ,

Text:

-Expanded battery - that’s how you know on these XPS laptops. Get the battery out, and replace it [https://www.ifixit.com/Guide/Dell+XPS+13+9300+Battery+Replacement/139881|Refer to this guide to change it].
+Expanded battery - that’s how you know on these XPS laptops. Get the battery out ASAP, and replace it. [guide|139881|Refer to this guide to change it].
-Dell has a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before.
+Dell has a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before. I would also check if it’s under warranty efore doing so as well, but be careful it doesn’t kill the trackpad if you wait to remove it - this is a current model. If Dell asksand you DID remove it, you DID NOT remove it unless it gets to a point you have no choice to preserve the laptop.
+
+If you have to remove it, you will probably have to go on the hard offense as these are not Dell Commercial platforms where people like me are expected to know more and we can take these out before calling Dell as a way to save the laptop.

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Edit by: Nick ,

Text:

-Expanded battery - that’s how you know on these XPS laptops. Get the battery out, and replace it.
+Expanded battery - that’s how you know on these XPS laptops. Get the battery out, and replace it [https://www.ifixit.com/Guide/Dell+XPS+13+9300+Battery+Replacement/139881|Refer to this guide to change it].
Dell has a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before.

Status:

open

Original post by: Nick ,

Text:

Expanded battery - that’s how you know on these XPS laptops. Get the battery out, and replace it.

Dell has a lot more issues with expanded packs with the built-in softcell XPS laptops then they did before.

Status:

open