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Current version by: jayeff ,

Text:

Hi,
Have you checked that the remote is working OK? Use a digital camera or the camera in a mobile phone and point the end of the remote that is normally pointed towards the TV at the camera lens. When viewing the remote in the LCD screen of the camera or phone, press a button (any button but try the Power button) on the remote and check if you can “see” a light flashing at the end of the remote.
If you can’t, then try this on another known working IR (infra red) remote control unit to make sure that you’re doing it correctly.
If the TV remote is faulty check that the batteries have been correctly inserted (or replace them if doubtful whether they’re still good) and try again.
Just verifying that you tried turning it on using the TV controls as well as the remote control? (see image below for TV power on/off button location)
-If the remote tests OK and it is no good using the TV control buttons, as the TV is new out of the box, return it for a ''manufacturer’s warranty'' repair or replacement (see image). ''Do not open the TV to try and find the problem as this will void the manufacturer’s warranty.''
+If the remote tests OK and it is no good using the TV control buttons, as the TV is new out of the box, contact the manufacturer’s customer care section about a ''manufacturer’s warranty'' repair or replacement (see image). ''Do not open the TV to try and find the problem as this will void the manufacturer’s warranty.''
[image|2435581]
(click on image to enlarge for better viewing)

Status:

open

Edit by: jayeff ,

Text:

Hi,
Have you checked that the remote is working OK? Use a digital camera or the camera in a mobile phone and point the end of the remote that is normally pointed towards the TV at the camera lens. When viewing the remote in the LCD screen of the camera or phone, press a button (any button but try the Power button) on the remote and check if you can “see” a light flashing at the end of the remote.
If you can’t, then try this on another known working IR (infra red) remote control unit to make sure that you’re doing it correctly.
If the TV remote is faulty check that the batteries have been correctly inserted (or replace them if doubtful whether they’re still good) and try again.
Just verifying that you tried turning it on using the TV controls as well as the remote control? (see image below for TV power on/off button location)
-If the remote tests OK and it is no good using the TV control buttons, as the TV is new out of the box, return it for a ''manufacturer’s warranty'' replacement or refund (see image). ''Do not open the TV to try and find the problem as this will void the manufacturer’s warranty.''
+If the remote tests OK and it is no good using the TV control buttons, as the TV is new out of the box, return it for a ''manufacturer’s warranty'' repair or replacement (see image). ''Do not open the TV to try and find the problem as this will void the manufacturer’s warranty.''
[image|2435581]
(click on image to enlarge for better viewing)

Status:

open

Edit by: jayeff ,

Text:

Hi,
Have you checked that the remote is working OK? Use a digital camera or the camera in a mobile phone and point the end of the remote that is normally pointed towards the TV at the camera lens. When viewing the remote in the LCD screen of the camera or phone, press a button (any button but try the Power button) on the remote and check if you can “see” a light flashing at the end of the remote.
If you can’t, then try this on another known working IR (infra red) remote control unit to make sure that you’re doing it correctly.
If the TV remote is faulty check that the batteries have been correctly inserted (or replace them if doubtful whether they’re still good) and try again.
Just verifying that you tried turning it on using the TV controls as well as the remote control? (see image below for TV power on/off button location)
-If the remote tests OK and it is no good using the TV control buttons, as the TV is new out of the box, return it for a ''manufacturer’s warranty'' replacement of refund (see image). ''Do not open the TV to try and find the problem as this will void the manufacturer’s warranty.''
+If the remote tests OK and it is no good using the TV control buttons, as the TV is new out of the box, return it for a ''manufacturer’s warranty'' replacement or refund (see image). ''Do not open the TV to try and find the problem as this will void the manufacturer’s warranty.''
[image|2435581]
(click on image to enlarge for better viewing)

Status:

open

Edit by: jayeff ,

Text:

Hi,
-
-
Have you checked that the remote is working OK? Use a digital camera or the camera in a mobile phone and point the end of the remote that is normally pointed towards the TV at the camera lens. When viewing the remote in the LCD screen of the camera or phone, press a button (any button but try the Power button) on the remote and check if you can “see” a light flashing at the end of the remote.
If you can’t, then try this on another known working IR (infra red) remote control unit to make sure that you’re doing it correctly.
If the TV remote is faulty check that the batteries have been correctly inserted (or replace them if doubtful whether they’re still good) and try again.
Just verifying that you tried turning it on using the TV controls as well as the remote control? (see image below for TV power on/off button location)
-If the remote tests OK and no good using the TV control buttons, as the TV is new out of the box, return it for a ''manufacturer’s warranty'' replacement of refund (see image). ''Do not open the TV to try and find the problem as this will void the manufacturer’s warranty.''
+If the remote tests OK and it is no good using the TV control buttons, as the TV is new out of the box, return it for a ''manufacturer’s warranty'' replacement of refund (see image). ''Do not open the TV to try and find the problem as this will void the manufacturer’s warranty.''
[image|2435581]
(click on image to enlarge for better viewing)

Status:

open

Edit by: jayeff ,

Text:

Hi,
-Just verifying that you tried turning it on using the TV controls as well as the remote control? (see image below for TV power on/off button location)
+
Have you checked that the remote is working OK? Use a digital camera or the camera in a mobile phone and point the end of the remote that is normally pointed towards the TV at the camera lens. When viewing the remote in the LCD screen of the camera or phone, press a button (any button but try the Power button) on the remote and check if you can “see” a light flashing at the end of the remote.
If you can’t, then try this on another known working IR (infra red) remote control unit to make sure that you’re doing it correctly.
If the TV remote is faulty check that the batteries have been correctly inserted (or replace them if doubtful whether they’re still good) and try again.
-If the remote tests OK and still no good as the TV is new out of the box, return it for a ''manufacturer’s warranty'' replacement of refund (see image). ''Do not open the TV to try and find the problem as this will void the manufacturer’s warranty.''
+Just verifying that you tried turning it on using the TV controls as well as the remote control? (see image below for TV power on/off button location)
+
+If the remote tests OK and no good using the TV control buttons, as the TV is new out of the box, return it for a ''manufacturer’s warranty'' replacement of refund (see image). ''Do not open the TV to try and find the problem as this will void the manufacturer’s warranty.''
[image|2435581]
(click on image to enlarge for better viewing)

Status:

open

Original post by: jayeff ,

Text:

Hi,

Just verifying that you tried turning it on using the TV controls as well as the remote control? (see image below for TV power on/off button location)

Have you checked that the remote is working OK? Use a digital camera or the camera in a mobile phone and point the end of the remote that is normally pointed towards the TV at the camera lens. When viewing the remote in the LCD screen of the camera or phone, press a button (any button but try the Power button) on the remote and check if you can “see” a light flashing at the end of the remote.

If you can’t, then try this on another known working IR (infra red) remote control unit to make sure that you’re doing it correctly.

If the TV remote is faulty check that the batteries have been correctly inserted (or replace them if doubtful whether they’re still good) and try again.

If the remote tests OK and still no good as the TV is new out of the box, return it for a ''manufacturer’s warranty'' replacement of refund (see image). ''Do not open the TV to try and find the problem as this will void the manufacturer’s warranty.''

[image|2435581]

(click on image to enlarge for better viewing)

Status:

open