Original post by: Devnol ,
It appears that your console is parental locked. You can call Nintendo but that takes time so I’d suggest you use this procedure instead: [br] - Go to settings and see if you can get the parental controls prompt to pop up[br] - Choose forgot password on the bottom of the keyboard[br] - In the security question, choose forgot again[br] - Make a note of the Inquiry number[br] - Go to https://mkey.salthax.org/[br] - Choose 3DS[br] - Put the current system date (in case it’s wrong or something[br] - Leave Additional Data empty[br] - Put the number you made a note of above in the Inquiry Number field and hit Go[br] - Take the new number and put it on the number field on your 3DS[br] - The console should now be unlocked, go to the parental controls menu and disable it fully.[br] [br] I hope this helps! If you have any questions feel free to report back (pictures of your screen are preferred so the community can understand better.