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Current version by: Colin Halyk ,

Text:

My brand new ASUS toughtuf gaming laptop had this issue right out of the box, and there was nothing wrong with the battery or the wiring or any of the dire issues above - I found a fix that made sense on another forum that came from Best Buy techs and worked instantly for me. It is an issue with an obscure screen refresh alteration setting in the Intel Graphics Control Panel accessible under I in the start menu stuff (NOT in Windows control panel or the video card’s). You need to go to the battery settings link there and disable the one that auto-lowers the screen refresh rate if the power situation changes (ie switching to battery), and the problem goes away.[br]
My brand new ASUS toughtuf gaming laptop had this issue right out of the box, and there was nothing wrong with the battery or the wiring or any of the dire issues above - I found a fix that made sense on another forum that came from Best Buy techs and worked instantly for me. It is an issue with an obscure screen refresh alteration setting in the Intel Graphics Control Panel accessible under I in the start menu stuff (NOT in Windows control panel or the video card’s). You need to go to the battery settings link there and disable the one that auto-lowers the screen refresh rate if the power situation changes (ie switching to battery), and the problem goes away.[br]
 
https://rog.asus.com/forum/showthread.php?105052-GU501GM-Laptop-screen-briefly-turns-off-when-connect-remove-power-cord-solved

Status:

open

Original post by: Colin Halyk ,

Text:

My brand new ASUS tough gaming laptop had this issue right out of the box, and there was nothing wrong with the battery or the wiring or any of the dire issues above - I found a fix that made sense on another forum that came from Best Buy techs and worked instantly for me. It is an issue with an obscure screen refresh alteration setting in the Intel Graphics Control Panel accessible under I in the start menu stuff (NOT in Windows control panel or the video card’s). You need to go to the battery settings link there and disable the one that auto-lowers the screen refresh rate if the power situation changes (ie switching to battery), and the problem goes away.[br]

https://rog.asus.com/forum/showthread.php?105052-GU501GM-Laptop-screen-briefly-turns-off-when-connect-remove-power-cord-solved

Status:

open