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Current version by: Michael Wong ,

Title:

Screen is black, but touch works fine

Text:

My Pixel 2 began having a problem where the screen would freeze while audio continued for about 10 seconds at a time, then one day it froze and didn’t unfreeze, and when I locked the phone, the screen stayed black. I know that the phone is still operating normally, as I can use Google Assistant to control bluetooth, and if I remember where buttons are, I can tap them and feel the haptic feedback. Also, I can view screenshots on my computer, so I can kind of see what is happening in the phone, but the display won’t turn on.
 
I would assume this was a broken screen, but it seems odd to me that touch works perfectly fine. Is anyone familiar with this issue?
 
 
 
Update: I just found out I can make the screen turn back on by pressing really hard on the left middle of the screen.

Device:

Google Pixel 2

Status:

open

Original post by: Michael Wong ,

Title:

Screen is black, but touch works fine

Text:

My Pixel 2 began having a problem where the screen would freeze while audio continued for about 10 seconds at a time, then one day it froze and didn’t unfreeze, and when I locked the phone, the screen stayed black. I know that the phone is still operating normally, as I can use Google Assistant to control bluetooth, and if I remember where buttons are, I can tap them and feel the haptic feedback. Also, I can view screenshots on my computer, so I can kind of see what is happening in the phone, but the display won’t turn on.

I would assume this was a broken screen, but it seems odd to me that touch works perfectly fine. Is anyone familiar with this issue?

Device:

Google Pixel 2

Status:

open