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Current version by: Matt Zieminski

Title:

My Samsung ice maker works, then doesn't, then works, then doesn't

Text:

My 4yr old Samsung RF28HDED refrigerator with ice-maker in upper left location just stopped making ice about 2 months ago.  This is NOT the ice maker getting jammed and freezing into a block of ice issue.  We did have that issue but that was addressed (y-clips installed, sealant at bottom of ice room, etc..).   After the fix, had no problems for 9 months. Worked perfectly. Then one day no ice. Freezer temp = 0 degrees.  Ice maker is ON.  New Samsung water filter. Water dispenser works fine and I get almost 1.5 cups water in 10 secs.  Bottom freezer working fine, no melting ice cream or anything.  If I push the reset button on the ice maker, I hear the chime and about 10mins later, perfect ice cubes dump into the bucket, but that’s it, no more ice.  I ran the status test (touch [freezer] + [refrigerator] buttons simultaneously ) and the indicator light for the ice bucket shows flashing (meaning that the fridge thinks the ice bucket is full). It is not full.  Supposedly you are able to take a picture of the emitter with your cell phone and see the IR light.  I did not see any light.  So I replaced the auger motor that includes the IR emitter thinking  it was defective.  No change in ice production or status indicator (still blinking).  Oddly, then about 2-3 weeks later, the fridge just started making ice and wouldn’t stop for 3 days.  Just continually making ice. We had to keep dumping the ice bin. I checked the status indicator at that time and the light was not blinking. Continually on solid- meaning now the fridge thought the ice bucket was always empty even when it was overflowing.  But then after 3 days… it just stopped making ice again and the status indicator changed to blinking again.  So I replaced the PCB on the back of the fridge. Thought for sure this would do it. But again, no change in ice production and the status digit continues to blink.  I hit the reset button on a daily basis and it obediently makes one tray of ice then quits.  I am at a loss of what to do next… any help or suggestions would be much appreciated.  Thanks.

Device:

-Samsung Refrigerator
+Samsung Refrigerator - RF28HDEDB

Status:

open

Edit by: Michael

Title:

-Samsung ice makers works, then doesn't, then works, then doesn't
+My Samsung ice maker works, then doesn't, then works, then doesn't

Text:

My 4yr old Samsung RF28HDED refrigerator with ice-maker in upper left location just stopped making ice about 2 months ago.  This is NOT the ice maker getting jammed and freezing into a block of ice issue.  We did have that issue but that was addressed (y-clips installed, sealant at bottom of ice room, etc..).   After the fix, had no problems for 9 months. Worked perfectly. Then one day no ice. Freezer temp = 0 degrees.  Ice maker is ON.  New Samsung water filter. Water dispenser works fine and I get almost 1.5 cups water in 10 secs.  Bottom freezer working fine, no melting ice cream or anything.  If I push the reset button on the ice maker, I hear the chime and about 10mins later, perfect ice cubes dump into the bucket, but that’s it, no more ice.  I ran the status test (touch [freezer] + [refrigerator] buttons simultaneously ) and the indicator light for the ice bucket shows flashing (meaning that the fridge thinks the ice bucket is full). It is not full.  Supposedly you are able to take a picture of the emitter with your cell phone and see the IR light.  I did not see any light.  So I replaced the auger motor that includes the IR emitter thinking  it was defective.  No change in ice production or status indicator (still blinking).  Oddly, then about 2-3 weeks later, the fridge just started making ice and wouldn’t stop for 3 days.  Just continually making ice. We had to keep dumping the ice bin. I checked the status indicator at that time and the light was not blinking. Continually on solid- meaning now the fridge thought the ice bucket was always empty even when it was overflowing.  But then after 3 days… it just stopped making ice again and the status indicator changed to blinking again.  So I replaced the PCB on the back of the fridge. Thought for sure this would do it. But again, no change in ice production and the status digit continues to blink.  I hit the reset button on a daily basis and it obediently makes one tray of ice then quits.  I am at a loss of what to do next… any help or suggestions would be much appreciated.  Thanks.

Device:

Samsung Refrigerator

Status:

open

Edit by: Michael

Title:

-Samsung RF28HDED french door fridge just stopped making.
+Samsung ice makers works, then doesn't, then works, then doesn't

Text:

My 4yr old Samsung RF28HDED refrigerator with ice-maker in upper left location just stopped making ice about 2 months ago.  This is NOT the ice maker getting jammed and freezing into a block of ice issue.  We did have that issue but that was addressed (y-clips installed, sealant at bottom of ice room, etc..).   After the fix, had no problems for 9 months. Worked perfectly. Then one day no ice. Freezer temp = 0 degrees.  Ice maker is ON.  New Samsung water filter. Water dispenser works fine and I get almost 1.5 cups water in 10 secs.  Bottom freezer working fine, no melting ice cream or anything.  If I push the reset button on the ice maker, I hear the chime and about 10mins later, perfect ice cubes dump into the bucket, but that’s it, no more ice.  I ran the status test (touch [freezer] + [refrigerator] buttons simultaneously ) and the indicator light for the ice bucket shows flashing (meaning that the fridge thinks the ice bucket is full). It is not full.  Supposedly you are able to take a picture of the emitter with your cell phone and see the IR light.  I did not see any light.  So I replaced the auger motor that includes the IR emitter thinking  it was defective.  No change in ice production or status indicator (still blinking).  Oddly, then about 2-3 weeks later, the fridge just started making ice and wouldn’t stop for 3 days.  Just continually making ice. We had to keep dumping the ice bin. I checked the status indicator at that time and the light was not blinking. Continually on solid- meaning now the fridge thought the ice bucket was always empty even when it was overflowing.  But then after 3 days… it just stopped making ice again and the status indicator changed to blinking again.  So I replaced the PCB on the back of the fridge. Thought for sure this would do it. But again, no change in ice production and the status digit continues to blink.  I hit the reset button on a daily basis and it obediently makes one tray of ice then quits.  I am at a loss of what to do next… any help or suggestions would be much appreciated.  Thanks.

Device:

Samsung Refrigerator

Status:

open

Original post by: Michael

Title:

Samsung RF28HDED french door fridge just stopped making.

Text:

My 4yr old Samsung RF28HDED refrigerator with ice-maker in upper left location just stopped making ice about 2 months ago.  This is NOT the ice maker getting jammed and freezing into a block of ice issue.  We did have that issue but that was addressed (y-clips installed, sealant at bottom of ice room, etc..).   After the fix, had no problems for 9 months. Worked perfectly. Then one day no ice. Freezer temp = 0 degrees.  Ice maker is ON.  New Samsung water filter. Water dispenser works fine and I get almost 1.5 cups water in 10 secs.  Bottom freezer working fine, no melting ice cream or anything.  If I push the reset button on the ice maker, I hear the chime and about 10mins later, perfect ice cubes dump into the bucket, but that’s it, no more ice.  I ran the status test (touch [freezer] + [refrigerator] buttons simultaneously ) and the indicator light for the ice bucket shows flashing (meaning that the fridge thinks the ice bucket is full). It is not full.  Supposedly you are able to take a picture of the emitter with your cell phone and see the IR light.  I did not see any light.  So I replaced the auger motor that includes the IR emitter thinking  it was defective.  No change in ice production or status indicator (still blinking).  Oddly, then about 2-3 weeks later, the fridge just started making ice and wouldn’t stop for 3 days.  Just continually making ice. We had to keep dumping the ice bin. I checked the status indicator at that time and the light was not blinking. Continually on solid- meaning now the fridge thought the ice bucket was always empty even when it was overflowing.  But then after 3 days… it just stopped making ice again and the status indicator changed to blinking again.  So I replaced the PCB on the back of the fridge. Thought for sure this would do it. But again, no change in ice production and the status digit continues to blink.  I hit the reset button on a daily basis and it obediently makes one tray of ice then quits.  I am at a loss of what to do next… any help or suggestions would be much appreciated.  Thanks.

Device:

Samsung Refrigerator

Status:

open