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Original post by: elainewilliamse ,

Title:

Brand new Note 4 is a brick

Text:

I have a brand new Note 4, I turned it on once and it was downloading forever and I pulled the battery. Now it is totally dead, no response when I hold the power button and the light doesn’t come on when I plug in the charger. How can I get it to work? Did I fatally wound it when I pulled the battery during the download (the little green Samsung guy was on the screen but no indication of what it was downloading and my previous Note 4 didn’t do any kind of download). Please help, I need to get this phone working since my old one is not working right (problems with the touchscreen  not being responsive among other issues). Or have I turned it into an expensive paperweight?

Device:

Samsung Galaxy Note 4

Status:

open