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Current version by: Alfonso ,

Title:

I can't always see My Passport and when it happens it doesn't work

Text:

Hi guys, i know that’s a common topic and i wouldn’t have opened another question about this external drive, if it didn’t work at all.
 
The strange thing is that most of the time i can’t see the image (70% of the time i plug it), but sometimes it shows on the Desktop. When this happen, if i’m lucky i can see all my files but if i’m not, i can see this loading page or just a part of them (like 5 folders on 15).
 
In the afternoon i’ve tried to copy on my Mac a folder with lots of pictures (10GB): it started, arrived to 500MB, then it stopped for 30 seconds, arrived to 700MB, stopped again until it reached 2GB and then an error message appeared.
 
Sometimes i can also listen the famous “click” but it doesn’t happen all the time.
 
Finally, when it’s mounted if i try to eject it, it always appears the windows for a forced eject.
 
Forced eject and the loading pagepage screenshoots.
Forced eject and the loading pagepage screenshoots.
 
[image|2056202]
 
[image|2056203]
 
 
 
Is there anything i can do? Thank you all.

Device:

Western Digital My Passport Ultra

Status:

open

Edit by: Alfonso ,

Title:

I can't always see My Passport and when it happens it doesn't work

Text:

Hi guys, i know that’s a common topic and i wouldn’t have opened another question about this external drive, if it didn’t work at all.
 
The strange thing is that most of the time i can’t see the image (70% of the time i plug it), but sometimes it shows on the Desktop. When this happen, if i’m lucky i can see all my files but if i’m not, i can see this loading page or just a part of them (like 5 folders on 15).
 
In the afternoon i’ve tried to copy on my Mac a folder with lots of pictures (10GB): it started, arrived to 500MB, then it stopped for 30 seconds, arrived to 700MB, stopped again until it reached 2GB and then an error message appeared.
 
Sometimes i can also listen the famous “click” but it doesn’t happen all the time.
 
Finally, when it’s mounted if i try to eject it, it always appears the windows for a forced eject.
 
Forced eject and the loading page.
 
[image|2056202]
 
[image|2056203]
 
 
 
Is there anything i can do? Thank you all.

Device:

Western Digital My Passport Ultra

Status:

open

Original post by: Alfonso ,

Title:

I can't always see My Passport and when it happens it doesn't work

Text:

Hi guys, i know that’s a common topic and i wouldn’t have opened another question about this external drive, if it didn’t work at all.

The strange thing is that most of the time i can’t see the image (70% of the time i plug it), but sometimes it shows on the Desktop. When this happen, if i’m lucky i can see all my files but if i’m not, i can see this loading page or just a part of them (like 5 folders on 15).

In the afternoon i’ve tried to copy on my Mac a folder with lots of pictures (10GB): it started, arrived to 500MB, then it stopped for 30 seconds, arrived to 700MB, stopped again until it reached 2GB and then an error message appeared.

Sometimes i can also listen the famous “click” but it doesn’t happen all the time.

Finally, when it’s mounted if i try to eject it, it always appears the windows for a forced eject.

Forced eject and the loading page.

[image|2056202]

[image|2056203]

Device:

Western Digital My Passport Ultra

Status:

open