Original post by: Jennifer Rose ,
To all people in this thread; this just happened to me and I know how to fix it. As with many of you, this happened when my batteries became low. When I put in new batteries, it still wasn't fixed. Apparently this is because fire stick remotes work off bluetooth instead of infrared. Anyway, you need to completely reset the firestick and remote. Here is what you do: Hold down the Select button for 5 seconds to put the remote into pair mode. Then Hold down the Select + Play buttons together for 5 seconds to Restart the device. Just keep holding those two buttons down and it will say across the TV Screen, "shutting down or shutting off." Then it will come back on and say "Fire TV" like when you first got it and installed it, and then once it comes back on, everything works as it did! There must be something about the low batteries that messes with the blue tooth control. Please try this fix, it works!!