Skip to main content

Fix Your Stuff

Right to Repair

Parts & Tools

Help

Current version by: DRT ,

Text:

I was one of the first to buy the Surface Book. I’m in Europe and had to order from the US. The whole experience was pretty crap and it failed to boot up when it arrived. I worked that out with MS support online, but then followed months of issues requiring update after update. Then just after the 12 month warranty expired I got the yellow blotches (screen ungluing apparently). MS agreed to fix it but only if I paid a lot of money. I was amazed at being asked to pay to repair what is obviously a build faultfault, and after so many teething problems MS had with the SB which they obviously launched way too early. I had already forked out $4k+ for the machine - f..k them, never buying MS hardware again, went back to Lenovo who actually make (better) laptops that seem to last.
I was one of the first to buy the Surface Book. I’m in Europe and had to order from the US. The whole experience was pretty crap and it failed to boot up when it arrived. I worked that out with MS support online, but then followed months of issues requiring update after update. Then just after the 12 month warranty expired I got the yellow blotches (screen ungluing apparently). MS agreed to fix it but only if I paid a lot of money. I was amazed at being asked to pay to repair what is obviously a build faultfault, and after so many teething problems MS had with the SB which they obviously launched way too early. I had already forked out $4k+ for the machine - f..k them, never buying MS hardware again, went back to Lenovo who actually make (better) laptops that seem to last.

Status:

open

Edit by: DRT ,

Text:

I was one of the first to buy the Surface Book. I’m in Europe and had to order from the US. The whole experience was pretty crap and it failed to boot up when it arrived. I worked that out with MS support online, but just after the 12 month warranty expired I got the yellow blotches (screen ungluing apparently). MS agreed to fix it but only if I paid a lot of money. I was amazed at being asked to pay to repair what is obviously a build fault. I had already forked out $4k+ for the machine - f..k them, never buying MS hardware again, back to Lenovo who actually make (better) laptops that seem to last.
I was one of the first to buy the Surface Book. I’m in Europe and had to order from the US. The whole experience was pretty crap and it failed to boot up when it arrived. I worked that out with MS support online, but just after the 12 month warranty expired I got the yellow blotches (screen ungluing apparently). MS agreed to fix it but only if I paid a lot of money. I was amazed at being asked to pay to repair what is obviously a build fault. I had already forked out $4k+ for the machine - f..k them, never buying MS hardware again, back to Lenovo who actually make (better) laptops that seem to last.

Status:

open

Original post by: DRT ,

Text:

I was one of the first to buy the Surface Book. I’m in Europe and had to order from the US. The whole experience was pretty crap and it failed to boot up when it arrived. I worked that out with MS support online, but just after the warranty expired I got the yellow blotches (screen ungluing apparently). MS agreed to fix it but only if I paid a lot of money. I had already forked out $4k+ for the machine - f..k them, never buying MS hardware again, back to Lenovo who actually make (better) laptops that seem to last.

Status:

open