Original post by: Albert ,
Before sending the damaged laptop to a ASUS Service Center. Ensure that you have fully [https://www.minitool.com/backup-tips/backup-hard-drive.html|backed up all the data] stored on your product and removed any personal, confidential, or proprietary information before any service process is started. As ASUS may delete any data, software, or programs installed on the product without resorting them. ASUS shall not held liable for the permanent loss , damage, or misuse of your data. Accidental damage is one of the exclusions from ASUS limited [https://www.asus.com/support/images/upload/warranty/ae-en_Notebook.pdf|Warranty Service]. You may have to pay the cost. If you are tech savvy, you may try repair it by your own. Make sure back up your computer before hand.