Original post by: Mike Cortez ,
Apple replaced my phone for free after 3 days of going back and fourth with them. First went to the store and they told me it was water damage and they couldn’t do anything without me paying $700. Next I called apple and educated them on my issue, spoke to them calmly and without disrespect. They understood my issue, I pointed out the Sep 2018 keynote where they spoke about the device being rated ip68. I also pointed out how the reps at the store deemed my phone water damaged but couldn’t prove to me that the water strips were triggered. (They weren’t triggered) I know for a fact the XS MAX is defective, I’m happy I got a new phone but it sucks I have to treat it like a first gen iPhone when it comes to being close to water.