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Original post by: Jeff ,

Text:

Hi @random_user_101

Generally if the phone works properly with nothing on the screen, it is a screen related issue.  You can check the screen connection easily from the connector on the [https://d3nevzfk7ii3be.cloudfront.net/igi/KwxLEqtIFGadAe5A.huge|backside of the phone].

If you are still having screen problems, you may need a replacement screen assembly.

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open