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Current version by: Jack ,

Title:

Why can I only hear sound on calls through earphones or loudspeaker?

Text:

My phone has suddenly stopped emitting (some) sound.

In phone calls I cannot hear the other speaker unless I put the call on loud speaker .

Similarly, I cannot hear audio from videos or audio messages unless I plug my earphones in.

As the loudspeaker is an option for calls it isn't a problem with the speaker so what can explain this?

Device:

Samsung Galaxy J3 (2016)

Status:

open

Accepted Answer:

579251

Original post by: Jack ,

Title:

Why can I only hear sound on calls through earphones or loudspeaker?

Text:

My phone has suddenly stopped emitting (some) sound.

In phone calls I cannot hear the other speaker unless I put the call on loud speaker .

Similarly, I cannot hear audio from videos or audio messages unless I plug my earphones in.

As the loudspeaker is an option for calls it isn't a problem with the speaker so what can explain this?

Device:

Samsung Galaxy J3 (2016)

Status:

open