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Current version by: jayeff ,

Text:

Hi @ gleanna33,
 
If you have Win 10 installed try the following.
 
Click on the ''Windows Start button'' (left side of Taskbar) and then type ''My Computer'' in the Search box, click on the ''This PC app'' option that appears. Then '''''right click''''' '''on the ''DVD drive icon''''' that appears in the Devices and Drives section and click on ''Eject'' option and see the the DVD tray comes out.
 
If the drive tray does not come out, on some DVD drives there is a small paperclip sized hole in the front of the drive. If you press an opened paperclip ''gently'' into the hole far enough you feel it click and the tray will manually pop out far enough for you to grab it and gently pull it out to its’ maximum travel.
 
If it does open this way there may be a bent DVD disc stuck inside preventing it from opening electrically or the DVD is faulty. In

If there was a disc inside, after removing the disc, try closing the DVD drive by
either eventpushing the button on the front of the drive or gently pushing the tray until it closes itself and then try opening it again using the Eject option just to prove that it is working OK.

If there is no DVD stuck inside then
the DVD drive will have to be removed from the computer and inspected as to the cause of the problem.
If it does open this way there may be a bent DVD disc stuck inside preventing it from opening electrically or the DVD is faulty. In

If there was a disc inside, after removing the disc, try closing the DVD drive by
either eventpushing the button on the front of the drive or gently pushing the tray until it closes itself and then try opening it again using the Eject option just to prove that it is working OK.

If there is no DVD stuck inside then
the DVD drive will have to be removed from the computer and inspected as to the cause of the problem.
 
What is the make and model number of your computer?

Status:

open

Edit by: jayeff ,

Text:

Hi #@ gleanna33,
Hi #@ gleanna33,
 
If you have Win 10 installed try the following.
 
Click on the ''Windows Start button'' (left side of Taskbar) and then type ''My Computer'' in the Search box, click on the ''This PC app'' option that appears. Then '''''right click''''' '''on the ''DVD drive icon''''' that appears in the Devices and Drives section and click on ''Eject'' option and see the the DVD tray comes out.
 
If the drive tray does not come out, on some DVD drives there is a small paperclip sized hole in the front of the drive. If you press an opened paperclip ''gently'' into the hole far enough you feel it click and the tray will manually pop out far enough for you to grab it and gently pull it out to its’ maximum travel.
 
If it does open this way there may be a bent DVD disc stuck inside preventing it from opening electrically or the DVD is faulty. In either event the DVD drive will have to be removed from the computer and inspected as to the cause of the problem.
 
What is the make and model number of your computer?

Status:

open

Original post by: jayeff ,

Text:

Hi # gleanna33,

If you have Win 10 installed try the following.

Click on the ''Windows Start button'' (left side of Taskbar) and then type ''My Computer'' in the Search box, click on the ''This PC app'' option that appears. Then '''''right click''''' '''on the ''DVD drive icon''''' that appears in the Devices and Drives section and click on ''Eject'' option and see the the DVD tray comes out.

If the drive tray does not come out, on some DVD drives there is a small paperclip sized hole in the front of the drive. If you press an opened paperclip ''gently'' into the hole far enough you feel it click and the tray will manually pop out far enough for you to grab it and gently pull it out to its’ maximum travel.

If it does open this way there may be a bent DVD disc stuck inside preventing it from opening electrically or the DVD is faulty. In either event the DVD drive will have to be removed from the computer and inspected as to the cause of the problem.

What is the make and model number of your computer?

Status:

open