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Current version by: jayeff ,

Text:

Hi @polejockey
 
Have you tried updating the Google Play Store app?
 
Open the app, tap ''Settings'', scroll down to ''Build Version'', tap to enter. If there is an update option select it and allow it to update. Try to download an app and see if it works.
 
If it says it is already up to date, try the following: From ''Main Menu'' on phone go to ''Settings > Apps >'' swipe right to ''All'' > scroll down to ''Google Play Store'', tap to enter, tap ''clear data''. Try to download an app.
 
If that doesn’t work try the following:
 
Go to ''Menu > Settings >'' scroll down to and tap ''Apps''. Swipe on right side to the ‘''All''’ tab and scroll down and look first for '''''Download Manager'''''. (not Downloads!) Tap to enter then Tap ''Clear Cache'' return to the home screen and then try to download something. If it still doesn’t work try ''Clear Data'' in Download Manager''.''

Next, return to the ‘All’ tab and look for ''Google Play Store'', Tap to enter then tap Clear the cache and restart your device. You should be able to download an app now.
Go to ''Menu > Settings >'' scroll down to and tap ''Apps''. Swipe on right side to the ‘''All''’ tab and scroll down and look first for '''''Download Manager'''''. (not Downloads!) Tap to enter then Tap ''Clear Cache'' return to the home screen and then try to download something. If it still doesn’t work try ''Clear Data'' in Download Manager''.''

Next, return to the ‘All’ tab and look for ''Google Play Store'', Tap to enter then tap Clear the cache and restart your device. You should be able to download an app now.
 
[image|724139]
 
(click on image to enlarge for better viewing)

Status:

open

Original post by: jayeff ,

Text:

Hi @polejockey

Have you tried updating the Google Play Store app?

Open the app, tap ''Settings'', scroll down to ''Build Version'', tap to enter. If there is an update option select it and allow it to update. Try to download an app and see if it works.

If it says it is already up to date, try the following: From ''Main Menu'' on phone go to ''Settings > Apps >'' swipe right to ''All'' > scroll down to ''Google Play Store'', tap to enter, tap ''clear data''. Try to download an app.

If that doesn’t work try the following:

Go to ''Menu >  Settings >'' scroll down to and tap ''Apps''. Swipe on right side to the ‘''All''’ tab and scroll down and look first for '''''Download Manager'''''. (not Downloads!) Tap to enter then Tap ''Clear Cache'' return to the home screen and then try to download something. If it still doesn’t work try ''Clear Data'' in Download Manager''.''

Next, return to the ‘All’ tab and look for ''Google Play Store'', Tap to enter then tap Clear the cache and restart your device. You should be able to download an app now.

[image|724139]

(click on image to enlarge for better viewing)

Status:

open