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Original post by: Brooke ,

Title:

Screen won't stay off while on call

Text:

Has anyone else had this problem? If I'm on a call, my ear or face pushes random buttons, mutes call, tries to video call or calls another person ect. …  it's super annoying. I took off the screen protector and the case and tried it for a couple of days still didn't help. I have the sensitivity turned up.. I'm 10 days over my 14 day return period for Verizon and dont know what to do.

Device:

Samsung Galaxy S10 Plus

Status:

open