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Current version by: Mic ,

Text:

Update:
 
Went to apple store and got another replacement. It was a rainy day, and I couldn’t replicate the touch issue, but still got the new iPad Pro.
 
good thing is this one works well, so far. I’ll summarise the difference I noticed just as a reference for those who no longer have warranty.
 
of course, if you are in warranty, ask for a replacement, and don’t hesitate or feel awkward. It’s your right and you WILL eventually get the working one.
 
for those who don’t have warranty:
 
# It was raining heavily and I did carry my iPad Pro through a humid environment. When I was waiting for the service coming, the iPad Pro was working flawless.
# it could be a software problem, but from my experience of using 5 iPad Pro, if it didn’t work, it will always be there, so I lean towards hardware now. However, the diagnose will show all hardware are working correctly. So my guess would be the static electric. The design has a flaw so for some devices, static would cause huge problem. This explains non issue during my waiting. In summary, this might not be a problem that software could solve.
# My replacement is not new, the SIM card tray has an obvious flaw so mine is a repaired replacement. For some reason this repair might eliminate the potential issue. So if your replacement is a used/repaired one, you will have a greater chance of getting a no problematic ipad.
# No warranty right? Ask apple store to flash the iOS system for you. If it’s the same DFU method, it might not solve anything for you, but worth the try right? “New” replacement I received always pre-installed apps such as iMovie and GarageBand, my own DFU flashed one didn’t have any of that.
# this one has iOS 12.1, not 12.1.4. Personally I don’t think it’s the issue, cuz I have had the same issue from iOS 11 to iOS 12, but I will leave it as it is for now. Once updated, I’ll post an update.
# Suggestions. Remember, this is Apple’s Fault not yours. If you have warranty, keep asking for a replacement until it works. If not, ask for a fresh iOS installinstall.however, try not to restore your old backup, as that might bring any potential software problem to the new one. Yes I don’t believe it’s the software, but for precision electronics, software bugs could cause hardware issues by manipulating parameters. Last one, leave the ipad in the same room (not inno direct contact with water) when you shower. The steam shouldn’t trigger the water damage test strip, but might do you a favor. Good luck.
# disclaimer, all the above are my experience and assumptions, and may not be the true case. However, this might be your ultimate guide/advice because I have read more than 85% posts/threads that have been addressing this issue.
# Suggestions. Remember, this is Apple’s Fault not yours. If you have warranty, keep asking for a replacement until it works. If not, ask for a fresh iOS installinstall.however, try not to restore your old backup, as that might bring any potential software problem to the new one. Yes I don’t believe it’s the software, but for precision electronics, software bugs could cause hardware issues by manipulating parameters. Last one, leave the ipad in the same room (not inno direct contact with water) when you shower. The steam shouldn’t trigger the water damage test strip, but might do you a favor. Good luck.
# disclaimer, all the above are my experience and assumptions, and may not be the true case. However, this might be your ultimate guide/advice because I have read more than 85% posts/threads that have been addressing this issue.

Status:

open

Original post by: Mic ,

Text:

Update:

Went to apple store and got another replacement. It was a rainy day, and I couldn’t replicate the touch issue, but still got the new iPad Pro.

good thing is this one works well, so far. I’ll summarise the difference I noticed just as a reference for those who no longer have warranty.

of course, if you are in warranty, ask for a replacement, and don’t hesitate or feel awkward. It’s your right and you WILL eventually get the working one.

for those who don’t have warranty:

# It was raining heavily and I did carry my iPad Pro through a humid environment. When I was waiting for the service coming, the iPad Pro was working flawless.
# it could be a software problem, but from my experience of using 5 iPad Pro, if it didn’t work, it will always be there, so I lean towards hardware now. However, the diagnose will show all hardware are working correctly. So my guess would be the static electric. The design has a flaw so for some devices, static would cause huge problem. This explains non issue during my waiting. In summary, this might not be a problem that software could solve.
# My replacement is not new, the SIM card tray has an obvious flaw so mine is a repaired replacement. For some reason this repair might eliminate the potential issue. So if your replacement is a used/repaired one, you will have a greater chance of getting a no problematic ipad.
# No warranty right? Ask apple store to flash the iOS system for you. If it’s the same DFU method, it might not solve anything for you, but worth the try right? “New” replacement I received always pre-installed apps such as iMovie and GarageBand, my own DFU flashed one didn’t have any of that.
# this one has iOS 12.1, not 12.1.4. Personally I don’t think it’s the issue, cuz I have had the same issue from iOS 11 to iOS 12, but I will leave it as it is for now. Once updated, I’ll post an update.
# Suggestions. Remember, this is Apple’s Fault not yours. If you have warranty, keep  asking for a replacement until it works. If not, ask for a fresh iOS install. Last one, leave the ipad in the room (not in water) when you shower. The steam shouldn’t trigger the water damage test strip, but might do you a favor. Good luck.

Status:

open