Original post by: jayeff ,
Hi @shelbym Try creating a Win 10 USB recovery disc and booting from that. The USB recovery disk can be created from any known working Win 10 computer. All you need is a 8GB flashdrive and about 40-60 minutes of time. In the Win 10 host computer, go to ''Control panel > Recovery > create a recovery disc.'' Once you have the recovery USB, insert it into the laptop and then after the laptop starts and before it boots into Windows, get into BIOS and change the boot order to USB as 1st boot option. Don’t know your laptop but you may also have to enable either Legacy USB or CSM in BIOS to allow it to boot from a USB drive. Save the changes and exit from BIOS. When the laptop restarts it should boot from the USB drive into the Windows Recovery Environment. If you wish to reinstall Win 10 select ''Reset this PC''. If you wish to save your data, select ''Troubleshooting > Advanced > Startup Repair'' and follow the prompts.