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Original post by: JoDell ,


I just had this issue for 3 weeks.  FInally contacted Comcast/Xfinity and through speaking with Technical Support I was able to get it resolved.  I asked if this happens again, what do I tell the Tech Support people to get it quickly resolved so I am not on the phone troubleshooting for an hour?  They told me to tell Tech Support that they need to REMOVE SCATTER TONE  This TOTALLY FIXED IT!!! WOOO HOOO!!!!