Since there is not any answers on this forum yet, I decided to answer it since I found the problem. The problem with this error is that the gear which runs the ink cartridge is missing? I took this device completely aprt and did not find any evidence of that gear anywhere. The motor that runs the cartridge is the smaller of the two.. I looked for a replacement gear for this motor but am unable to locate one. I did use this printer so I know it worked before. So that’s it issue solved sort of..