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Original post by: John Parziale ,

Text:

I have a Neat Desktop scanner running Neat’s 5.7 desktop software under Windows 10. I have an interesting issue.

If I scan a document, the post-scan image shows a 2” - 3” band running top-to-bottom along the left hand side of every page.

Here’s the interesting twist …

My Neat scanning software defaults to assuming whatever document is being scanned is a RECEIPT.  So,

# Place document in scanner
# Click SCAN
# Document scans, processes and is imported into the “Documents” folder.
# Click on the scanned document,
# Image is clear.
# “Type” dialog box has defaulted to RECEIPT.
# Click on “Type” and change the document type to DOCUMENT.
# Screen refreshes.
# Refreshed image shows a 2” to 3” band running top-to-bottom along the left side of the image.
# Switch “Type” back to RECEIPT.
# Screen refreshes.
# Refreshed image shows a clean document - no band.

Then, I tried this:

# Before scanning document, change “type” to DOCUMENT.
# Scan document.
# Image shows a 2” to 3” band top-to-bottom along the left side of the document.
# Click on “Type” and change the document type to RECEIPT.
# Screen refreshes.
# Refreshed image shows a 2” to 3” band running top-to-bottom along the left side of the image.
# Switch “Type” back to DOCUMENT.
# Screen refreshes.
# Refreshed image shows a 2” to 3” band running top-to-bottom along the left side of the image.

I’ve followed the cleaning and re-calibration procedures as provided by Neat, and I did the extra cleaning procedures you all suggested, then re-calibrated.

The first scan after re-calibration comes through clean, but the 2” to 3” band reappears on subsequent scans.

Suggestions? Software setting issue? Or, is this scanner toast?

Thanks!

Status:

open