Help

Current version by: jayeff ,

Text:

Hi @francboy ,
 
Try getting into the Win 10 '''W'''indows '''R'''ecovery '''E'''nvironment menu area to repair the Win startup.
 
Start the laptop and when the laptop attempts to boot into Windows (Samsung logo disappears), force close the laptop by holding the power button until the laptop fully shuts down.
 
Do this 3 times in a row, i.e. start laptop > boot > force shutdown, start > boot > force shutdown >start etc.
 
On the 3rd attempt the laptop should boot into the WRE. Once there select Troubleshooting > Advanced > Startup repair and follow the prompts.
 
Do '''not''' select ''Reset this PC'' as this will''will'' reinstall Win 10 and erase''erase'' all your data.
Do '''not''' select ''Reset this PC'' as this will''will'' reinstall Win 10 and erase''erase'' all your data.
 
If you cannot get into the WRE this way, you can create a Win 10 USB recovery drive from any known working Win 10 computer.
 
All you need is a 8GB USB flashdrive and 40-60 minutes of time.
 
In the host Win 10 computer, go to Control Panel > Recovery > Create USB recovery drive anand follow the prompts.
In the host Win 10 computer, go to Control Panel > Recovery > Create USB recovery drive anand follow the prompts.
 
Once you have created the USB recovery, start the laptop and go into BIOS and alter the 1st boot option from the HDD to the USB drive.. You may also have to enable either Legacy USB or CSM (not sure re your laptop which one it has). Save the changes, insert the USB flashdrive into a USB port on the laptop and restart the laptop.
 
When the laptop has booted into the WRE, select Troubleshooting > Advanced > Startup repair and follow the prompts.
 
Do '''not''' select ''Reset this PC'' as this will reinstall Win 10 and erase all your data.

Status:

open

Original post by: jayeff ,

Text:

Hi @francboy ,

Try getting into the Win 10  '''W'''indows '''R'''ecovery '''E'''nvironment menu area to repair the Win startup.

Start the laptop and when the laptop attempts to boot into Windows (Samsung logo disappears), force close the laptop by holding the power button until the laptop fully shuts down.

Do this 3 times in a row, i.e. start laptop > boot > force shutdown, start > boot > force shutdown >start etc.

On the 3rd attempt the laptop should boot into the WRE. Once there select Troubleshooting > Advanced > Startup repair and follow the prompts.

Do '''not''' select ''Reset this PC'' as this will reinstall Win 10 and erase all your data.

If you cannot get into the WRE this way, you can create a Win 10 USB recovery drive from any known working Win 10 computer.

All you need is a 8GB USB flashdrive and 40-60 minutes of time.

In the host Win 10 computer, go to Control Panel > Recovery > Create USB recovery drive an follow the prompts.

Once you have created the USB recovery, start the laptop and go into BIOS and alter the 1st boot option from the HDD to the USB drive.. You may also have to enable either Legacy USB or CSM (not sure re your laptop which one it has). Save the changes, insert the USB flashdrive into a USB port on the laptop and restart the laptop.

When the laptop has booted into the WRE, select Troubleshooting > Advanced > Startup repair and follow the prompts.

Do '''not''' select ''Reset this PC'' as this will reinstall Win 10 and erase all your data.

Status:

open