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Original post by: Thomas Bui ,

Text:

I just received a new iphone 7+

I called apple support and after long process of back and forth (it took a week), I received a new phone from an authorized service provider in Vietnam.

They said that it is a factory default problem because of the model month and year that it was manufactured. My phone was the first batch, September 2016.

I hope this helps.

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open