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Current version by: jayeff ,

Text:

Hi @dollymay ,
 
You are correct. After this amount of time the battery has been depleted to a point where it cannot be recovered and needs to be replaced.
 
Here is the ifixit [guide|1469] guide to help you replace the battery
 
Here is a link to just one [https://www.amazon.com/Replacement-Battery-MICROSOFT-X14398-001-X814399-001/dp/B017RC2Q6Y|supplier] of the battery. It is not a recommendation to use them. It is shown to give an idea of the cost of the part. There are other suppliers online that may suit you better. Just search for'' X814399-001'' to get results.
 
Here is a link forto download the [https://www.microsoft.com/en-us/download/details.aspx?id=30468|User Guide] for Zune Players. Click on ''Download'', tick checkbox next to ''Zune Player\zuneplayers.pdf'', click ''Next'' and it will be downloaded to your computer. (ignore the Surface Pro website page that is being shown, watch your downloads appearing on your browser page).
Here is a link forto download the [https://www.microsoft.com/en-us/download/details.aspx?id=30468|User Guide] for Zune Players. Click on ''Download'', tick checkbox next to ''Zune Player\zuneplayers.pdf'', click ''Next'' and it will be downloaded to your computer. (ignore the Surface Pro website page that is being shown, watch your downloads appearing on your browser page).
 
Hopefully you will get it going and then are able to enjoy it again.

Status:

open

Original post by: jayeff ,

Text:

Hi @dollymay ,

You  are correct. After this amount of time the battery has been depleted to a point where it cannot be recovered and needs to be replaced.

Here is the ifixit [guide|1469] guide to help you replace the battery

Here is a link to just  one [https://www.amazon.com/Replacement-Battery-MICROSOFT-X14398-001-X814399-001/dp/B017RC2Q6Y|supplier] of the battery. It is not a recommendation to use them. It is shown to give an idea of the cost of the part. There are other suppliers online that may suit you better. Just search for'' X814399-001'' to get results.

Here is a link for the [https://www.microsoft.com/en-us/download/details.aspx?id=30468|User Guide] for Zune Players. Click on ''Download'', tick checkbox next to ''Zune Player\zuneplayers.pdf'', click ''Next'' and it will be downloaded to your computer. (ignore the Surface Pro website page that is being shown, watch your downloads appearing on your browser page).

Hopefully you will get it going and then are able to enjoy it again.

Status:

open