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Current version by: Dan ,

Text:

Pop off the bottom cover and inspect the bottom cover plastic captures on the mid-plane seen here:
 
[image|1154425]
 
[image|1154424]
 
One or both maybe broken, if they are you'll need to find a replacement to prevent the bottom cover from crushing the RAM slot. You may also need to check the cover its self to make sure it's not dented or bowed inwards.
 
As for fixing the upper RAM slot its self, not much you can do here. You could try loosening the bracket screws (2 on each side) a bit, a 1/4 turn should do it. See if the de-stressing the bracket allows the contacts to grasp the module.
 
If that that fails then your idea of using a 8 GB module in the lower slot alone will work too! Your system can support unto 16 GB using two 8 GB modules.

Status:

open

Original post by: Dan ,

Text:

Pop off the bottom cover and inspect the bottom cover plastic captures on the mid-plane seen here:

[image|1154425]

[image|1154424]

One or both maybe broken, if they are you'll need to find a replacement to prevent the bottom cover from crushing the RAM slot. You may also need to check the cover its self to make sure it's not dented or bowed inwards.

As for fixing the upper RAM slot its self, not much you can do here. You could try loosening the bracket screws (2 on each side) a bit, a 1/4 turn should do it. See if the de-stressing the bracket allows the contacts to grasp the module.

Status:

open