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Original post by: Jimfixer ,

Text:

To remove the battery follow this guide.

[guide|60142]

something else you may want to try is to remove and clean the sim card . if you get no joy then try a factory reset but remember if you do a factory reset you will need to back up your data as all will be restored to the factory settings and all personal data lost . This video shows how to preform the factory reset

https://www.youtube.com/watch?v=n-3r0gwsIFg

Hope this helps

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open