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Original post by: Kasey Sydney ,

Title:

Screen is black and unresponsive

Text:

I dropped my phone (galaxy note 4) outside the other day and I tried to hit the power button to turn on the screen but nothing happened. The screen was black and never came back on. The phone itself still vibrates like I'm getting notifications and the LED light still lights up. The lights at the bottom of the phone will light up as well when I hit the power button like normal. I've tried taking out the battery and holding the power button for a minute and putting the battery back in but that doesn't work. Please help!! Thanks!

Device:

Samsung Galaxy Note 4

Status:

open